Housekeeping Attendant

Hastings Hotels Group; Belfast City District; On-site; GBP 13,000 - 18,000; Part time

Benefits offered by this job

Complimentary meals on duty

Preferential room rates

20% food discount

Retail discounts and perks

Free parking at selected sites

29 days holiday plus birthday

Health and wellbeing programme

Job summary

Hastings Hotels Group is seeking dedicated housekeeping staff for the Stormont Hotel Belfast. You will clean and service bedrooms, bathrooms, corridors and public areas to a high standard, ensuring guest comfort and safety.

The role requires a flexible, rota-based approach and a focus on exceptional service. We offer a competitive hourly rate (£9.55–£12.75) with a range of staff benefits, including meals on duty, staff discounts, and 29 days of holiday plus your birthday.

Qualifications

• GCSE English and Maths at minimum grade A-C.
• Previous professional cleaning or hospitality experience preferred.
• Ability to work on a rota across varied shifts.

Responsibilities

• Clean and service bedrooms, bathrooms, corridors and public areas to Hastings standards.
• Report any equipment problems or stock losses immediately.
• Maintain security of bedrooms and stock; handle lost property per procedures.
• Collaborate with colleagues to ensure a respectful, harmonious team environment.
• Promote hotel offerings to guests and assist with enquiries and upselling where appropriate.
• Greet guests and respond to queries politely and efficiently; follow health and hygiene policies.
• Handle any additional duties as required by management.

Skills

Customer service

Cleaning

Housekeeping

Public area cleaning

Bedroom cleaning

Education

GCSE English & Maths

Job description

JOIN A LEGACY OF HOSPITALITY

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.

With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we have exciting opportunities available within our Housekeeping Team at the renowned Stormont Hotel Belfast.

You will be offered a variety of shifts and successful candidates must therefore have a flexible approach and be able to work on a rota basis. The rate of pay for casual work is £9.55 to £12.75 per hour depending on your age.

We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you attain those – and offer an extensive range of learning and development opportunities.

We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:

• Complimentary meals when on duty.
• An exclusive, preferential room rate across our entire portfolio of hotels.
• 20% Discount on food at our restaurants.
• Retail discounts and perks.
• Free parking at selected sites.
• 29 days’ holiday increasing with service, plus your birthday.
• Access to an extensive health and wellbeing programme.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To ensure that all housekeeping areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests.

• To clean and service bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning toilets, stripping and making beds.
• To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
• To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
• Greeting guests and responding to their queries.
• To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
• To comply with all health, safety and hygiene policies and procedures.
• Any other duties as required by management.

Required Criteria

• Right to Work in the United Kingdom
• Excellent attention to detail
• Ability to work well independently and as part of a team
• Ability to deliver an exceptional standard of customer service

Desired Criteria

• Educated to GCSE standard or the equivalent with grades A-C in English and Maths.
• Previous professional cleaning or hospitality experience.

Skills Needed

Exceptional Customer Service Skills, Cleaning Skills, General Housekeeping Skills, Public Area Cleaning Skills, Bedroom Cleaning Skills

About The Company

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our properties boast exceptional interior design and are meticulously maintained, while we source local food and drink to provide our guests with an unparalleled dining experience. At Hastings Hotels, we understand that our guests remember the small details, such an open fire in the front hall, supremely comfortable beds, and fabulous breakfast. That’s why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification, and we can help you attain that. We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

Company Culture

At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us. This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Ireland’s top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do.

Company Benefits

• free staff meals
• cash and credit card tips
• employee discounts
• 29 days holiday plus your birthday
• opportunities for career progression and development

• Vacation
• Paid time off
• Retirement plan and/or pension
• Employee development programs
• Employee discounts
• Competitive salary
• Preferential room rates
• Family and friends rates
• Discount on meals purchased
• Discount on spa treatments or products
• Free meals during shifts
• Free parking or Discounted parking
• Employee Assistance Scheme
• Wellbeing Scheme
• Employee Recognition Scheme
• On the job learning
• Access to Health & Wellbeing app
• Long service awards
• Staff celebration events
• Company employee App

Salary

£9.55 - £12.75 per hour