Housekeeping Assistant

The Grand Hotel Birmingham Limited; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff stays at Grand/De Vere

Discounted food & drinks

Exclusively Yours discounts

Employee referral scheme

Free meals twice daily

Employee assistance programme

Annual complimentary stay

Birthday day off

Multifaith prayer room

Wagestream access

Career development & apprenticeships

Regular team events

28 days holiday (increasing to 33)

Job summary

The Grand Hotel Birmingham Limited is seeking a Housekeeping Assistant to prepare rooms to a Grand Standard. You will service guest bedrooms, ensuring immaculate beds, sparkling bathrooms and inviting corridors, while staying flexible to cover other roles in housekeeping as needed.

With shifts up to 35 hours per week, you’ll join a team dedicated to guest satisfaction and high-quality service, receiving benefits and opportunities within a renowned property network.

Qualifications

• Service guest bedrooms to The Grand Housekeeping standard, presenting immaculate beds, sparkling bathrooms and inviting corridors.
• Be accountable for an allocated section of bedrooms ensuring a high standard of cleanliness & presentation.
• Be flexible to jump into any role within the housekeeping department when required.

Responsibilities

• Service guest bedrooms to a Grand standard, ensuring immaculate beds and bathrooms.
• Maintain high standards of cleanliness and presentation in your area.
• Be adaptable to cover other housekeeping duties when needed.
• Contribute to a warm, welcoming environment for guests and colleagues.
• Create memorable guest experiences.

Skills

Attention to detail

Customer service

Shift flexibility

Job description

Have you the care and attention to detail to prepare our beautiful rooms to a Grand Standard?

Our Housekeeping Assistants work within the “heart of the house” making sure the rooms are ready for guests when they arrive and the hotel is looking its best. The guest journey is paramount, so you'll help to deliver a fantastic experience for our guests, time and time again, by achieving Grand standards.

We have a variety of shifts available each week - up to including 35 hours per week
Usually working shift patterns from 09:00-17.30pm weekdays 10:00am-18.00pm at weekends

What the role involves:

• To service guest bedrooms to The Grand Housekeeping standard, presenting immaculate beds, sparkling bathrooms and inviting corridors.
• To be accountable for an allocated section of bedrooms ensuring a high standard of cleanliness & presentation is second nature.
• Be flexible to jump into any role within the housekeeping department when required
• Contribute to creating a warm and welcoming environment for our guests and colleagues.
• Creating Memorable Guest Experiences.

Previous experience in Hotels and of a similar high quality standard is preferred.

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £12.80 per hour
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• 28 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

(optional) I am a diversity candidate. I am BIPOC or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc.
We do not send this information with job applications.
What is BIPOC? | Why do we ask?