Housekeeper — Calm, Customer‑Focused Cleaning Pro

Anchor Hanover Group; Leeds; On-site; GBP 18,000 - 21,000; Full time

Job summary

Anchor Hanover Group is seeking a reliable cleaner to keep residential locations in Leeds clean, safe and welcoming for residents and visitors. You will follow established cleaning procedures, use cleaning products correctly, and adhere to health and safety guidelines to protect residents and staff.

Reporting to the Business Manager or Location Manager, you will work both independently and as part of a team, demonstrating strong organization, empathy and a practical approach to priority tasks in

Qualifications

• Customer service NVQ2
• Previous cleaning experience and knowledge desirable
• Safe use of cleaning products
• Knowledge of cleaning procedures and equipment (e.g. carpet cleaners)
• Understanding of data protection and confidentiality and safeguarding of vulnerable adults
• Health & safety in the workplace including COSHH

Responsibilities

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times

Skills

Time management

Interpersonal skills

Teamwork

Prioritisation

Education

Customer service NVQ2

Job description

Anchor Hanover Group is seeking a reliable cleaner to keep residential locations in Leeds clean, safe and welcoming for residents and visitors. You will follow established cleaning procedures, use cleaning products correctly, and adhere to health and safety guidelines to protect residents and staff.

Reporting to the Business Manager or Location Manager, you will work both independently and as part of a team, demonstrating strong organization, empathy and a practical approach to priority tasks in