Housekeeper

Anchor Hanover Group; Otley; On-site; GBP 19,000 - 23,000; Full time

Job summary

Anchor Hanover Group is seeking a dedicated cleaner for locations in England, ensuring homes and communal areas are clean, safe and welcoming for residents. You will follow established cleaning procedures and uphold health and safety standards while protecting residents and staff.

The role requires good time management, empathy, and the ability to work independently or as part of a team, with a strong focus on customer service and safeguarding vulnerable adults.

Qualifications

• NVQ2 in Customer Service or equivalent required.
• Knowledge of safe cleaning product usage.
• Familiar with cleaning procedures and equipment.
• Understanding data protection and safeguarding vulnerable adults.
• COSHH awareness and safety procedures.

Responsibilities

• Ensure location is clean, pleasant and safe for customers in home or communal areas.
• Follow health and safety procedures and use of cleaning products per instructions.

Skills

Customer service

Time management

Interpersonal skills

Empathy

Teamwork

Prioritisation

Education

NVQ Level 2 Customer Service

Job description

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.