Housekeeper

Anchor Hanover Group; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Anchor Hanover Group in Birmingham is seeking a part-time cleaner to maintain clean, safe living environments for residents. The role requires attention to detail and the ability to work in customers’ homes or communal areas, following health and safety procedures.

The position emphasises proper handling of cleaning products, COSHH awareness, and safeguarding of vulnerable adults, with strong time management and interpersonal skills to support residents and teams.

Qualifications

• NVQ2 or equivalent in cleaning or customer service.
• Knowledge of cleaning procedures and equipment use.
• Understanding data protection, confidentiality and safeguarding of vulnerable adults.
• COSHH awareness and safety procedures

Responsibilities

• Ensure location is clean, pleasant and safe for customers.
• Ensure safe use of cleaning products with health and safety procedures followed.

Skills

Well organized

Time management

Interpersonal skills

Empathy

Teamwork

Prioritisation

Education

NVQ2 in Cleaning

Tools

Carpet cleaners

Job description

Hours: 20 (alternate weekends)

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.