Housekeeper

ASVA; Montrose; À distance; GBP 18 000 - 24 000; Plein temps

Résumé du poste

The Housekeeper at House of Dun, Montrose, is responsible for maintaining exceptionally high standards of cleanliness and presentation across visitor spaces and staff areas within the Courtyard. You will work as part of the Visitor Services team to contribute to an outstanding visitor experience, reflecting the Trust's commitment to excellence, conservation and sustainability.

Responsibilities include cleaning public spaces and toilets, supporting accommodation changeovers, and contributing to

Responsabilités

• The post holder will support the day-to-day operation of House of Dun through the delivery of high standards of housekeeping, presentation and visitor care.
• Maintain exceptional standards of cleanliness and presentation throughout visitor, staff and operational areas.
• Clean public spaces, retail areas, offices, visitor facilities, meeting rooms, entrances and circulation areas.
• Clean and maintain visitor and staff toilet facilities to the highest standards.
• Undertake floor cleaning, vacuuming, dusting and surface care as required.
• Support accommodation changeovers and housekeeping requirements within holiday accommodation.
• Contribute to seasonal and deep-cleaning programmes.
• Monitor the condition of facilities and report defects, repairs, wear and tear or health and safety concerns promptly.
• Ensure equipment, materials and cleaning supplies are used safely, efficiently and in accordance with COSHH regulations and Trust procedures.
• Maintain housekeeping stores and advise the Line Manager when replacement stock is required.
• Support the care and presentation of Trust buildings, collections and assets by following relevant Collections Care and Conservation guidance.
• Assist with minor operational tasks, event preparation and room set-ups where required.
• Deliver excellent customer service and contribute positively to the visitor experience.
• Create a welcoming, friendly and professional environment for visitors, volunteers and colleagues.
• Support colleagues across Visitor Services, Retail, Events, Gardens, Maintenance and other departments as required.
• Contribute to the success of events, functions and property activities.
• Act as an ambassador for the National Trust for Scotland and House of Dun.
• Follow all Trust policies relating to health and safety, environmental sustainability and collections care.
• Ensure safe systems of work are followed at all times.
• Support the Trust’s environmental commitments through responsible use of materials, waste reduction and recycling practices.
• Attend mandatory and role-related training as required.

Description du poste

Organisation: The National Trust for Scotland

Location: House of Dun, Montrose, DD10 9LQ

JOB PURPOSE

The Housekeeper plays a vital role in ensuring that House of Dun remains a welcoming, safe and inspiring place for visitors, volunteers, colleagues and guests. As part of the Visitor Services team, the post holder will be responsible for maintaining exceptionally high standards of cleanliness, presentation and care across the visitor facilities and operational areas within the Courtyard at House of Dun. Areas of responsibility include visitor toilets, retail and visitor spaces, staff facilities, courtyard buildings and, where required, holiday accommodation. The successful candidate will contribute directly to delivering an outstanding visitor experience by creating clean, well-presented and cared-for spaces that reflect the National Trust for Scotland’s commitment to excellence, conservation and sustainability. The role requires a flexible and proactive approach, working collaboratively with colleagues across departments to support the smooth operation of the property. Occasional evening, weekend and event support may be required to meet operational needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The post holder will support the day-to-day operation of House of Dun through the delivery of high standards of housekeeping, presentation and visitor care.

Housekeeping and Presentation

• Maintain exceptional standards of cleanliness and presentation throughout visitor, staff and operational areas.
• Clean public spaces, retail areas, offices, visitor facilities, meeting rooms, entrances and circulation areas.
• Clean and maintain visitor and staff toilet facilities to the highest standards.
• Undertake floor cleaning, vacuuming, dusting and surface care as required.
• Support accommodation changeovers and housekeeping requirements within holiday accommodation.
• Contribute to seasonal and deep-cleaning programmes.

Property Care and Standards

• Monitor the condition of facilities and report defects, repairs, wear and tear or health and safety concerns promptly.
• Ensure equipment, materials and cleaning supplies are used safely, efficiently and in accordance with COSHH regulations and Trust procedures.
• Maintain housekeeping stores and advise the Line Manager when replacement stock is required.
• Support the care and presentation of Trust buildings, collections and assets by following relevant Collections Care and Conservation guidance.
• Assist with minor operational tasks, event preparation and room set-ups where required.

Visitor Experience and Teamwork

• Deliver excellent customer service and contribute positively to the visitor experience.
• Create a welcoming, friendly and professional environment for visitors, volunteers and colleagues.
• Support colleagues across Visitor Services, Retail, Events, Gardens, Maintenance and other departments as required.
• Contribute to the success of events, functions and property activities.
• Act as an ambassador for the National Trust for Scotland and House of Dun.

Health, Safety and Sustainability

• Follow all Trust policies relating to health and safety, environmental sustainability and collections care.
• Ensure safe systems of work are followed at all times.
• Support the Trust’s environmental commitments through responsible use of materials, waste reduction and recycling practices.
• Attend mandatory and role-related training as required.