Heritage Housekeeper & Visitor Experience Champion

ASVA; Montrose; Remote; GBP 18,000 - 24,000; Full time

Job summary

The Housekeeper at House of Dun, Montrose, is responsible for maintaining exceptionally high standards of cleanliness and presentation across visitor spaces and staff areas within the Courtyard. You will work as part of the Visitor Services team to contribute to an outstanding visitor experience, reflecting the Trust's commitment to excellence, conservation and sustainability.

Responsibilities include cleaning public spaces and toilets, supporting accommodation changeovers, and contributing to

Responsibilities

• The post holder will support the day-to-day operation of House of Dun through the delivery of high standards of housekeeping, presentation and visitor care.
• Maintain exceptional standards of cleanliness and presentation throughout visitor, staff and operational areas.
• Clean public spaces, retail areas, offices, visitor facilities, meeting rooms, entrances and circulation areas.
• Clean and maintain visitor and staff toilet facilities to the highest standards.
• Undertake floor cleaning, vacuuming, dusting and surface care as required.
• Support accommodation changeovers and housekeeping requirements within holiday accommodation.
• Contribute to seasonal and deep-cleaning programmes.
• Monitor the condition of facilities and report defects, repairs, wear and tear or health and safety concerns promptly.
• Ensure equipment, materials and cleaning supplies are used safely, efficiently and in accordance with COSHH regulations and Trust procedures.
• Maintain housekeeping stores and advise the Line Manager when replacement stock is required.
• Support the care and presentation of Trust buildings, collections and assets by following relevant Collections Care and Conservation guidance.
• Assist with minor operational tasks, event preparation and room set-ups where required.
• Deliver excellent customer service and contribute positively to the visitor experience.
• Create a welcoming, friendly and professional environment for visitors, volunteers and colleagues.
• Support colleagues across Visitor Services, Retail, Events, Gardens, Maintenance and other departments as required.
• Contribute to the success of events, functions and property activities.
• Act as an ambassador for the National Trust for Scotland and House of Dun.
• Follow all Trust policies relating to health and safety, environmental sustainability and collections care.
• Ensure safe systems of work are followed at all times.
• Support the Trust’s environmental commitments through responsible use of materials, waste reduction and recycling practices.
• Attend mandatory and role-related training as required.

Job description

The Housekeeper at House of Dun, Montrose, is responsible for maintaining exceptionally high standards of cleanliness and presentation across visitor spaces and staff areas within the Courtyard. You will work as part of the Visitor Services team to contribute to an outstanding visitor experience, reflecting the Trust's commitment to excellence, conservation and sustainability.

Responsibilities include cleaning public spaces and toilets, supporting accommodation changeovers, and contributing to