Housekeeping Supervisor

Discovery Taymouth Management Ltd; Kenmore, Aberfeldy; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Uniform with Laundry Service Provided.

Colleague Transport Shuttle between Ab

Meal on duty (free of charge)

On-site staff gym

Access to staff activities and team –

Job summary

Discovery Taymouth Management Ltd invites applications for a Housekeeping Supervisor at Taymouth Castle Golf & Sport Club in Scotland. You will support the Residential Services Director and Housekeeping Manager to ensure smooth daily operations, supervise the team, and maintain the club’s luxurious standards across the estate.

You will lead shift briefings, train staff, and manage clean, well-presented suites and areas, with some outdoor duties and travel between locations as needed.

Qualifications

• Experience in housekeeping leadership and supervising a team.
• Ability to train and develop staff to maintain luxury standards.
• Strong focus on service quality and attention to detail.

Responsibilities

• Assign areas to the team and lead daily shift briefings.
• Review suites and areas for cleanliness and presentation, hand-over post-shift.
• Train and mentor Housekeeping Assistants according to the calendar.

Skills

Team leadership

Staff training

Customer service

Time management

Microsoft Office

Driving license

Tools

Microsoft Office

Job description

Salary: £14.42 per hour. Accredited Living Wage Employer

An important and vital role within the Club, our Housekeeping Supervisor

supports the Residential Services Director and Housekeeping Manager in ensuring the overall operation runs smoothly and while on shift the day-to-day running of the department. The Residential Services Department is spread across the whole estate working and collaborating with team members throughout the various areas of the club we believe in having fun and creating memorable moments for our members and visiting guests at their 'home from home' making sure each visit is unique.

The team strive daily to achieve continuity of service, and you offer team members guidance and support to ensure they can fulfil their individual tasks with a clear focus on delivering exceptional service while maintaining the efficiency and quality that will ensure the luxurious standards associated with our club are achieved.

Keeping our incredible facilities clean and tidy requires a one team approach. People are our priority, and this role requires someone who is organised, takes pride in a job well done and gains genuine enjoyment (get a buzz?) from making others happy. Working to maintain the most luxurious of surroundings in our beautifully renovated 19

th century castle.

Discover the role

Assign areas to the team whether it be within the castle or in members' homes or at various locations throughout the estate. You ensure that appropriate coverage is in place according to the demands and requirements of each area. Conduct daily shift briefings and lead on monthly meetings with a proactive approach, continually striving to develop and train; ensuring the team maintain their high standards of attention to detail.

Review and check each suite, home, and area of the Castle to ensure it is refreshed, carefully checking the standards of cleanliness and presentation; before, during and at the hand-over stage of each shift. Guide and train our formidable team of Housekeeping Assistants through planned and regular development set out in the training calendar; ensure that everyone has a thorough understanding of their role and the tasks they need to perform and the responsibility they hold to ensure that a consistent service is delivered.

Carefully manage and take a genuine interest in any special projects or maintenance issues underway throughout the estate. Coordinate and follow up on those; ensure the work is being completed within the scheduled time.

Ensure all members and their guests are responded to promptly, any individual requests or queries they may have are effectively actioned and completed positively and professionally by the team. People are our priority, support with deep cleaning of other areas within the operation as and when required, and as directed by management.

Uphold our exceptional standards while demonstrating passion and flare in the pursuit of service excellence. We respect people, places, and culture and as an Ambassador of Taymouth Castle - spokesperson, advocate, and supporter. Actively involved in the day-to-day operation through observance, collaborating proactively with team members across our wide range of facilities. Contribute at departmental and the wider business meetings where necessary.

Can be based within the castle or at various locations throughout the estate. Although much of your time will be spent indoors, some time may be spent outdoors. This role can involve long periods of standing, walking, and bending.

Discover you

Deliver refined, personalised, anticipatory service with a vision for quality and excellence. Attention to detail with a warm, casual style letting your genuine personality shine through. Calm, confident and discreet, taking huge pride in your presentation. Exemplary time management and problem-solving skills.

Ability to work under pressure to juggle competing priorities with minimum supervision. Adapt accordingly to suit the profile of the business. Ability to adjust working days and hours of work to meet business needs, as and when required and during emergencies or busy seasons.

Full UK driving license - You may be required to travel between locations.

Computer proficiency with Microsoft Office suite of products.

This role does not qualify for sponsorship under the Skilled Worker visa requirements and eligibility criteria. Only applicants with the right to work in mainland UK can be considered. We cannot consider applicants who require sponsorship.

Embracing the breathtaking scenery in this part of Scotland and immersing yourself into the local community, working at Taymouth Castle Golf & Sport Club is more than a job, it offers a 'lifestyle.' Offers a chance to be part of the team building a project for generations to come.

• £14.42 per hour. Accredited Living Wage Employer.
• Uniform with Laundry Service Provided.
• Colleague Transport Shuttle between Aberfeldy and Kenmore.
• Mealonduty(freeofcharge).
• Useofon-sitestaffgym.
• Accesstostaffactivities and team events.
• Variousbenefitsincludingdiscountedlocalaccommodationforfriendsandfamilyto visit and local discounts with restaurants and retail businesses.
• All team members are protected by Wellbeing Plus: Hospitality Action's Employee Assistance Programme, which provides easy access to a wide variety of services and helps support a range of personal or work-related issues.
• Work-FamilyCulture

We are situated on the A827 between Kenmore and Aberfeldy.

Close to the A9. Perth (1hour) Stirling and Edinburgh Airport (1.5hours) Glasgow (2 hours).

Competitive Salary Accredited Living Wage Employer

£13.85 per hour. Accredited Living Wage Employer

Competitive Salary Accredited Living Wage Employer