Facilities Management Assistant

North West Borough Healthcare NHS Foundation Trust; Liverpool; On-site; GBP 18,000 - 24,000; Part time

Job summary

Mersey Care NHS Foundation Trust is opening roles for Facilities Management Assistants at Mossley Hill Hospital, Liverpool. The roles involve catering, cleaning duties, and supporting hospital services within inpatient areas. Flexible hours include 27.5 hours per week (1:30pm–7:00pm) and 15 hours per week (4:00pm–7:00pm).

Training and progression opportunities are provided. Applicants should have GCSEs or relevant experience, basic computer skills, and a willingness to obtain a Food Hygiene

Qualifications

• Flexible approach to workload with the ability to work to deadlines.
• Good communication skills and a positive attitude.
• Able to work as part of a team and on own initiative.

Responsibilities

• Cleaning of clinical/ward areas, inclusive of toilets.
• Waste disposal.
• Linen transportation.
• Basic food preparation.
• Fridge and food temperature monitoring.
• Collating service user menu orders.
• Support the line manager and minimise overtime and resource waste.
• Undertake mandatory training and complete evaluations.
• Comply with health and safety and security policies.

Skills

Flexible

Communication skills

Team player

Independent worker

Education

GCSE/O'Levels or experience

Job description

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Job overview

The facilities department employ a variety of support staff to help maintain a clean, safe and welcoming environment. As a Facilities Management Assistant you will provide a range of tasks which will primarily involve catering, food preparation duties. You will be required to prepare and serve meals within our in-patient area. The role will also involve the cleaning of clinical and non-clinical areas. The role of the Facilities Management Assistant (FMA) remains an integral part of our service delivery, carrying out a range of facilities tasks and ensuring that catering and cleaning standards are achieved and maintained.

Base: Mossley Hill Hospital, Park Drive, Liverpool, L18 8BU

This is an exciting opportunity to be involved in the opening of a new Mersey Care Hospital, working with other teams to ensure the safety of new introduced services users to the Hospital and keeping the Hospital up to standard.

Please note there are multiple hours available 15hrs and 27.5hr contracts.

5 days over 7 day rolling rota - 1:30pm -7pm - 27.5 hours per week

4pm- 7pm 15hrs Monday - Friday

Main duties of the job

Applications are invited from hard working, self-motivated individuals who are able to work on their own initiative and also as part of a team. You must have a flexible approach to your workload, be able to work to deadlines and have high standards of quality in your work.

You will need to demonstrate an understanding of the need to deal with service users and staff in a helpful and supportive manner. You must have good communication skills, a positive attitude and an understanding of health and safety in relation to safe working practices.

Previous experience of hospital catering and cleaning duties and specifically a catering provision within a mental health environment would be an advantage, however, training will be provided. You will be expected to have or acquire an appropriate Food Hygiene certificate and must have basic computer skills.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

Principal Responsibilities

To work as members of a team, carrying out facilities tasks as allocated and prioritised.

Facilities tasks

• Cleaning of clinical/ward areas, inclusive of toilets;
• Waste disposal;
• Linen transportation;
• Basic food preparation;
• Fridge and food temperature monitoring;
• Collating service user menu orders;
• To assist colleagues and their line manager, carry out the tasks assigned to the team or individual and to support the minimisation of overtime and sickness costs to the Trust and also minimise the waste of resources, through operating the required reporting, management or information systems.
• To undertake all mandatory training as required by Mersey Care NHS Foundation Trust and ensure that all required training is kept up to date.
• To take part in performance management and Personal Achievement and Contribution Evaluations (PACE).
• To comply with all relevant policies and procedures (including, but not limited to, health & safety, security, manual handling and food safety). As work may be carried out in a wide variety of locations, adherence to site‑specific security procedures is of paramount importance.
• To take responsibility for the completion of all duties in a safe and efficient manner, and to maintain regular contact with their line manager.
• To stand in for other FMA's as required.
• To liaise with all relevant parties in a friendly and helpful way as is required to ensure the achievement of all duties and responsibilities.

Internal Contacts

Contact with staff of all disciplines and at all levels in the course of day-to-day domestic and catering duties.

External Contacts

Contact with visitors to the Trust, and with a variety of maintenance and other contractors working on site.

Service Users

Contact with patients. This may be daily within inpatient areas for extended periods of time, or infrequently in outpatient areas. This contact may include communication with service users with severe and enduring mental health problems, who may display behavioural difficulties and import sensitive information.

To work unsupervised and use own initiative in line with service requirements.

To ensure timely and accurate completion of documentation, and to enter and use data on information systems.

To undertake cleaning duties in accordance with cleaning schedules and instructions.

Any other duties that may be reasonably expected and that are commensurate with the grade.

Generic Responsibilities for all staff

All post holders will agree to:

• Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
• Role model the values of the Trust - Continuous Improvement, Accountability, Respectfulness and Enthusiasm - in all activities and interactions with employees, service users and other stakeholders
• Challenge the stigma associated with mental health and learning difficulties.
• Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.'
• Work across professional and organisational boundaries to improve services for all.
• Maintain their specific knowledge base and develop new skills.
• Value the contribution of the patient / service user voice.
• Operate within any organisational codes of practice or those from a relevant professional body.
• Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
• Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
• Comply with all health and safety legislation and local policies and procedures.
• Adhere to all organisational policies.
• Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment.
• Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.

Person specification

Qualifications

Essential criteria

• GCSE/O'Levels or experience.

Desirable criteria

• Foundation certificate in food hygiene level 2.

Experience

Essential criteria

• Experience of working in a similar role (cleaning or catering).

Desirable criteria

• Training in Health & Safety and catering or cleaning tasks.
• Experience of working in the NHS specifically Mental Health/Community environment

Values

Essential criteria

• Continuous improvement - committed to making improvements to our services for the benefit of all.
• Accountability - taking ownership to anticipate, develop and deliver high quality care.
• Respect - how we treat others in an inclusive and supportive way.
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
• Support - actively supporting others with compassion and courage.

Skills

Essential criteria

• Able to function as a member of a team and support the management objectives of the department and Trust.
• Able to deal with requests from service users, managers and staff in a friendly and helpful way.
• Flexible.
• Good interpersonal and communication skills.
• Able to work both independently and as part of a team.
• Able to carry out manual tasks.

Desirable criteria

• Able to maintain accurate records.
• Demonstrate an understanding of the needs of people with mental health problems.
• Willingness to undertake further training as required.

Knowledge

Desirable criteria

• Knowledge of the National Standards of Cleanliness.
• Knowledge of COSHH and HACCP.
• Knowledge of using cleaning equipment.