Housekeeper

Greystar (International); Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeper to join their community team in Glasgow. In this role, you will ensure the cleanliness and appeal of communal spaces and resident rooms, contributing to a positive living experience for all residents. Your attention to detail and strong customer service skills will be essential as you interact with residents and address their needs. This position offers a supportive team environment where you can thrive and make a meaningful impact. If you are passionate about maintaining high standards and providing excellent service, this opportunity is perfect for you.

Benefits

Competitive Pension

Healthcare

Holiday Allowance

Qualifications

• Demonstrated ability to solve practical problems while adhering to procedures.
• Proficient in customer service and interpersonal communication.

Responsibilities

• Ensure cleanliness of communal spaces, reception, and resident rooms.
• Respond to customer queries and maintain cleaning standards.

Skills

Attention to Detail

Customer Service

Time Management

Education

High School Diploma

Job description

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Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception, designated resident rooms, office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.

Key Role Responsibilities

• Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
• Cleans the reception, offices, common spaces and restrooms.
• Checks on a daily basis all amenity areas and cleans where required.
• Carries out a full litter pick daily to all external areas in the community.
• Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal.
• Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.
• Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.
• Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.
• Ad hoc requests to address Resident concerns or queries Maintains an appropriate inventory of cleaning supplies and informs the appropriate supervisor when a re-order is necessary.
• Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.
• Maintaining agreed cleaning standards within designated resident rooms, including but not limited to, kitchens and bathrooms, vacuuming carpets, sweeping and mopping floors, dusting and polishing furniture, and emptying trash containers. You may also be asked to change bed linen, make beds, replace used towels, and restock bathroom supplies like shampoo and soap, if required.
• Maintain and manage agreed stock levels, organised appropriately to avoid any damaged linen.

About You

You should Demonstrated the ability to solve problems in various practical situations while adhering to standardized procedures showcases strong attention to detail and flexibility in a changing environment. Proven capacity to work autonomously, using initiative as needed, and effectively interact with residents, clients, and team members highlights proficiency in customer service and interpersonal communication. Upholding integrity by adhering to the highest ethical standards and showing honesty and humility, while maintaining accountability for actions and results, reflects a commitment to professionalism. Presenting a positive, dignified image and working collaboratively with others to achieve goals emphasizes teamwork. Prioritizing service by dedicating time, knowledge, and experience to meet the needs of customers, community, and team members underscores a strong service orientation.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Business Development

• Industries

  Real Estate, Investment Management, and Venture Capital and Private Equity Principals

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