Housekeeper

Summerhill Services Limited; Birmingham; On-site; GBP 12,000 - 26,000; Part time

Job summary

Summerhill Services Limited in Birmingham is seeking a part-time Housekeeper to maintain a clean, safe ward environment for patients and staff. The role works 17 hours per week across alternate weekends, with shifts 11:15-16:45.

You will ensure high cleaning standards, assist with catering tasks, and support infection control and health and safety policies as part of the Hotel Services/Ward team. DBS disclosure will be required.

Qualifications

• NVQ2 Customer care.
• BICSc COPC Certificate.
• Infection Control.

Responsibilities

• Establish and maintain good working relationships with multidisciplinary teams, carers, and hotel services.
• Ensure a clean, safe environment and contribute to a positive service user experience aligned with SSL and BSNHS Trust values.
• Oversee ward cleanliness, food delivery, and supply of linens and consumables to support a comfortable environment.
• Attend mandatory training and comply with infection control and health and safety policies.

Skills

Communication skills

Prioritisation

Education

NVQ2 Customer care, BICSc COPC Certificate, Infection Control

Job description

Main area Housekeeper Grade Grade B Contract Permanent: WK 1:mon ,wed,thurs fri WK2: Mon,fri,sat,sun. 5 hours on a monday and 4 for the other shifts Hours Part time - 17 hours per week (Alternate weekends) Job ref MB-J-HK-17

Employer Summerhill Services Limited Employer type Private Sector Site The Juniper Centre Town Birmingham Salary £11,799.80 - £26,028.99 £11799.80 hours (£26028.99 FTE) Salary period Yearly Closing 26/08/2026 23:59

Grade B

Job overview

PLEASE COMPLETE APPLICATION IN FULL YES AND NO ANSWERS WILL NOT BE CONSIDERED

Posts & hours:
Housekeeper
Based at: Juniper
Hours: 17 hours (3/7 days; 11:15-16:45)
Salary: £11799.80 hours (£26028.99 FTE)

WK 1: Mon, Wed, Thurs, Fri WK2: Mon, Fri, Sat, Sun. 5 hours on a Monday and 4 for the other shifts

At SSL we rely on diversity to deliver on our goals.
We actively encourage applications from talented and qualified individuals from all walks of life regardless of race, gender, marital status, national origin, religion, sexual orientation, disability or age.

Disclosure
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), satisfactory reference check, qualifications' check, occupational health check and mandatory training prior to commencement of employment.

Main duties of the job

To be responsible for establishing and maintaining good working relationships with all the Multi disciplinary Teams, Carers, Hotel Service Staff and General Public.
To provide a friendly clean and comfortable and safe environment for patients and staff, ensuring a positive service user experience that reflects the values of Summerhill Supplies Limited (SSL) and Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT)

To work as a member of the Hotel Services/Ward team by contributing to the provision of a comfortable and effective stay for patients.
To be responsible for over seeing that the ward is clean and tidy, that patient’s food is delivered correctly, that repairs, maintenance, linen services and consumables are available to contribute to a pleasant and welcoming atmosphere.

Working for our organisation

At SSL, we work in partnership with Birmingham and Solihull Mental Health Foundation Trust (BSMHFT), to deliver facilities management, transport and other support services to over 50 sites across the West Midlands.
Our team keeps expanding and since our establishment, in 2012, we have grown rapidly though the acquisition of new sites and services.
At SSL we take pride in our focus to support and contribute to the Trust’s aim which is to help people get better and challenge the stigma associated with mental illness.

Sustainability – All staff are expected to support SSL in meeting our ‘Green’ objectives, being responsible and considerate with regards to all ‘resources’ used and acting to minimise waste (e.g., products purchased, miles travelled, or power used). SSL is mandated to meet national carbon net zero targets and is being performance managed towards that achievement. Every member of staff wishing to work for SSL is expected to contribute to a greener and more sustainable organisation.

The health and safety of our staff is our top priority. We partner with our occupational health provider to check/offer vaccinations for Hepatitis B, Tetanus, Polio, Diphtheria, Measles, Mumps, and rubella (MMR) Varicella, Bacillus Calmette–Guérin (BCG) in line with recommended best practices for healthcare settings.

Detailed job description and main responsibilities

GENERAL

• Responsible for ensuring, in conjunction with the ward team, that the cleaning standards meet the agreed levels, and that any shortfalls are dealt with quickly. Assist with the cleaning and catering tasks as described in works schedule.
• Responsible for ensuring the day area, dining room and interview rooms, are kept clean, tidy and welcoming for patients and visitors.
• Responsible for the cleaning of patient’s en-suite bedrooms and that they are kept clean and free of clutter at all times, and that the ward is tidy throughout.
• Responsible for establishing, maintaining and assisting with a programme of curtain changing throughout the ward, in line with Trust policy.
• Responsible for ensuring that following the patient’s discharge, the en-suite bedroom is cleaned and equipped in preparation for the next admission.
• Responsible for ensuring patients personal clothing is washed and correctly stored.
• Responsible for ordering of consumables and other supplies, ensuring that these are correctly stored, and used in rotation.
• Responsible for assisting nursing staff in cleaning medical equipment.
• To attend all mandatory and non mandatory training as required.
• To be responsible for all patients meals, snacks and beverages including special diets, adhering to standards and procedures and training practices for the delivery and service of all meals.
• Responsible for ensuring the ward complies with the Trust Food hygiene policy i.e fridge temperature and brings to the Clinical Managers attention any no compliance.
• It is everyone responsible to be aware of infection control procedures and to carry out relevant training.
• Every member of staff has a responsibility to be aware of and follow at all times, the relevant national and local policy in relation to the safeguarding of children, the safeguarding of vulnerable adults and the control of infection.

PROFESSIONAL

• Responsible for engaging in the Trust appraisal process, that identifies your own personal development and training needs.
• Responsible for ensuring confidentiality is maintained at all times in accordance with the data protection act trust policy and good practice.
• Responsible for reporting to the Haden helpdesk any medical and/or electrical equipment that need repairing and requires PAT testing, and keeping up to date records of reports, defects and follow up action.
• Responsible for reporting any instances of Pest control to relevant Supervisor, Facilities/Hotel Services Manager/Ward Manager.
• Responsible for answering telephones in the absence of nursing staff.
• Responsible for safeguarding the welfare and safety of staff, patients, visitors and the public, by implementing all policies and procedures relating to security.

Person specification

Training and Qualifications

• NVQ2 Customer care. BICSc COPC Certificate. Infection Control.

Knowledge and Experience

• Previous experience in a Housekeeping/Support Services role Understanding importance /relevance of good food hygiene practice. Ability to deal with complaints and any other issues.
• Previous experience in a Housekeeping/Support Services role Understanding importance /relevance of good food hygiene practice. Ability to deal with complaints and any other issues.

Skills

• Good verbal & written communication skills. Good literacy and numeracy skills. Ability to use own Initiative when necessary. Able to work alone, or as part of a multi-disciplinary team. Able to report & feedback effectively.
• Ability to prioritise tasks.

Personal Qualities

• Drive and enthusiasm. Calm disposition. Non-judgemental approach. Empathy towards Service Users Ability to prioritise tasks.

Other

• Flexible and adaptable approach Able to work unsociable hours. The post holder will be required to work across SSL/Trust Sites. Full, clean Driving Licence. Good Attendance record

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.