Housekeeping & Domestic Supervisor

Summerhill Services Limited; Birmingham; On-site; GBP 33,000 - 34,000; Full time

Job summary

Summerhill Services Limited is seeking a dedicated Domestic Supervisor to join the team on a 12-month fixed-term contract. Based at Barberry, Birmingham, the role requires a full driving licence and flexibility to work across multiple sites.

The position is full-time (37.5 hours per week) with a DBS disclosure and mandatory health checks. The successful candidate will oversee domestic services, manage staff, and ensure high cleaning standards while coordinating with the Domestic Services Manager

Qualifications

• City & Guilds 7648 and/or Level 2 equivalent qualification.
• BICSc COPC Certificate.
• Level 2 Numeracy and Literacy.

Responsibilities

• Maintain high standards of cleanliness across SSL/Trust Hospital and Community sites.
• Ensure adequate staffing levels are available in hospital and community sites.
• Supervise Domestic Assistants and provide day-to-day direction and support.
• Contribute to staff training, inductions and rota planning.
• Oversee health and safety, COSHH compliance and incident reporting.
• Input and update staff records and payroll details as required.

Skills

Driving license

Supervisory skills

Team leadership

Education

City & Guilds 7648

BICSc COPC Certificate

Level 2 Numeracy & Literacy

Job description

Main area Domestics Grade Grade C Contract 12 months (Fixed term 12 months) Hours Full time - 37.5 hours per week (Fixed term 12 months) Job ref MB-B/O-D/HKS-37.5

Employer Summerhill Services Limited Employer type Private Sector Site Barberry Centre Town Birmingham Salary £25,688.26 - £27,388.21 £25688.26-£27388.21 per annum Salary period Yearly Closing 14/08/2026 23:59

Job overview

An opportunity has become available for a self motivated individual to work as part of the Domestic Team.

POSTS & HOURS:

12 month Fixed Term

Domestic Supervisor

Based at: Barberry

Hours: 37.5h

Applicant must have a full driving licence and able to work across different sites

At SSL we rely on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals from all walks of life regardless of race, gender, marital status, national origin, religion, sexual orientation, disability or age.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), satisfactory reference check, qualifications' check, occupational health check and mandatory training prior to commencement of employment.

Main duties of the job

To maintain high standards of cleanliness throughout SSL/Trust Hospital and Community sites.
To ensure adequate provision of staffing levels in all areas of hospital and Community Sites.

Responsible for assisting the Domestic and Housekeeping Manage, in the day to day running and organisation of the Domestic Services Department in order to provide an efficient and a high standard of Domestic Services: as outlined in the Domestic Specifications and National Specifications.

On a daily basis is responsible for Domestic Assistants working in defined areas.

To be responsible for a high standard of personal hygiene and good housekeeping.

To be responsible for the supervision and training of hotel services support staff.

Working for our organisation

At SSL, we work in partnership with Birmingham and Solihull Mental Health Foundation Trust (BSMHFT), to deliver facilities management, transport and other support services to over 50 sites across the West Midlands.

Our team keeps expanding and since our establishment, in 2012, we have grown rapidly though the acquisition of new sites and services.

At SSL we take pride in our focus to support and contribute to the Trust’s aim which is to help people get better and challenge the stigma associated with mental illness.

We are committed to continuous development of our practices and people and the provision of a fair and friendly work environment for everyone.

Detailed job description and main responsibilities

Domestic – Operational

• Responsible for specified cleaning standards of the area allocated and to maintain quality-monitoring procedures, including inspection and completion of relevant forms.
• Responsible for the ordering, controlling and issuing of cleaning materials/equipment to domestic and housekeeping staff, and to monitor and maintain accurate stock levels and records.
• Responsible for ensuring that all cleaning materials are correctly stored/marked and are easily identifiable in accordance with C.O.S.H.H regulations.
• Responsible for providing cover for domestic duties in times of emergency in any area/unit as required.
• Responsible for reporting to the appropriate department the need for structural and fabric repairs.
• Responsible for ensuring they read and work within the framework outlined in the Domestic Services Policies and Codes of Practice that exist within the Hospital.
• To be responsible for dealing with Contractors whilst on site, including: Window Cleaners, Pest Control, etc.
• To highlight training needs for Hotel Services Support Staff
• To demonstrate forward thinking and planning. E.g. implementing new or revised rotas.
• Reviewing and improving current systems of work.
• Maintain cleaning schedules, cleaning records and water management records.
• To ensure all staff under supervision have a clear understanding of the role.
• Responsible for First Stage sickness absence reviews under the supervision of the Senior Domestic Supervisor or Domestic Services Manager, and to assist in the selection and recruitment of new staff.
• Responsible for inputting and updating staff computer records and the maintenance of effective working relationships within the Department.
• Responsible for attending Supervisor’s meetings as requested by the Senior Domestic Supervisor/Facilities & Hotel Services Manager.
• Responsible for the authorisation of time sheets, inputting and recording of staff payroll information, along with absence records for Domestic staff using SSL/Trust software systems.
• Responsible for initial counselling of staff and reporting to line manager any matters that may require disciplinary action.

Additional Duties

• Responsible for the departmental induction & Trust local orientation training of new staff at commencement, ensuring all staff are provided with a copy of the departmental induction booklet.
• Responsible for carrying out bi‑monthly Working Better Together/Regular Management Supervision meetings and annual Personal Development Reviews with Domestic and Housekeeping staff in conjunction with the Senior Domestic Supervisor.
• Responsible for dealing with minor complaints quickly and efficiently and bringing to the attention of the Domestic and Housekeeping Managager any matters of a more serious nature that may affect the smooth running of the department.
• Responsible for reporting any changes which may impact on services, e.g. Change of occupancy or usage.
• Responsible for undertaking any ad‑hoc duties as required by the Facilities Management commensurate with the grade of the post.
• Responsible for ensuring all staff are adequately trained and attend all Statutory Mandatory training courses and lectures, as required in conjunction with the Senior Domestic Supervisor.

Health and Safety

• Responsible in conjunction with other Supervisory Staff for the Health and Safety of Staff under their control and be conservant with Hotel Services Policies, Codes of Practice, COSHH and Fire Regulations.
• Responsible for ensuring in conjunction with other Supervisory Staff that all equipment is cleaned in accordance with agreed Departmental schedules. Ensuring all equipment and safety guards/devices are maintained on a regular basis and to a safe standard and protective clothing is worn.
• Responsible for reporting immediately all faults, defects or dangerous practices which may constitute a hazard to health and Safety.

Person specification

Qualifications & Experience

• City & Guilds 7648 and/or Level 2 equivalent qualification
• BICSc COPC Certificate
• Level 2 Numeracy and Literacy
• or Previous relevant experience in a Supervisory role and willingness to undertake relevant training and qualifications within 12 months

Knowledge and Skills

• Previous knowledge of Domestic Services and cleaning standards
• Knowledge of Quality Monitoring
• Knowledge of Health & Safety COSHH regulations
• Previous experience of Microsoft packages
• Sound knowledge of Infection prevention and control
• Ability to present information well in writing an verbally
• Previous experience working in NHS/Care environment
• Must have own vehicle and full driving licence

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.