Household Support Officer

Lancaster City Council; Lancaster; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

Lancaster City Council is seeking a Household Support Officer to join its team. This part-time role involves providing support to households, managing caseloads, and ensuring effective engagement to enhance the community's health and wellbeing. The ideal candidate will possess significant experience in assessing and delivering support to those facing barriers, alongside strong organizational and reporting skills.

Benefits

Generous annual leave allowance

Local Government Pension Scheme

Discounted gym membership

Cycle to work scheme

Qualifications

• Significant experience in delivering support to households.
• Ability to manage caseload and report accurately.
• Demonstrated determination to achieve positive outcomes.

Responsibilities

• Provide targeted support to households.
• Build engagement and improve health and wellbeing.
• Coordinate and manage caseload effectively.

Skills

Enthusiasm

Organisational skills

Self-motivation

Ability to engage with households

Monitoring and reporting

Education

Experience in assessing and planning support

Driving licence

Job description

An excellent opportunity has arisen for a Household Support Officer to join our team within the Council Housing Service.

We are looking for applicants who are enthusiastic, organised and self-motivated individuals with experience of working with households, providing targeted support, building their engagement, and improving their overall health and wellbeing.

Applicants will have significant experience in assessing, planning, and delivering support to households facing multiple barriers, and have the ability to co-ordinate and manage a caseload and monitor, report and record accurately and in a timely manner.

We would like to hear from applicants who possess the necessary knowledge, skills, abilities, and can demonstrate an enthusiasm and determination to achieve positive outcomes.

This post is 18.5 hours per week, hybrid working 2.5 days per week between Monday to Friday, based at the Council’s offices at Morecambe or Lancaster Town Hall, and combined with home working.

A full current UK driving licence is essential, as the post holder will be required to work across the district.As a result, you will be required to sign up to the authorised external DVLA driving licence validation organisation that we use to manage and monitor our employees driving licence data.Reasonable adjustments can be made for those who are unable to drive due to a disability.

The successful applicant will be subject to an enhanced clearance with the Disclosure and Barring Service.

Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance

About You

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Our Benefits

Lancaster is a great place to work, as well as being part of something special you will also benefit from:

• Generous annual leave allowance
• Local Government Pension Scheme
• A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.

At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.

We are a disability confident committed employer.

Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.

For an informal discussion, please contact Catherine Cunliffe, Community Housing Manager, on 01524 582929.

Interview date: 04 August 2025