Household Manager – Residential

Nightingale Hammerson; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Nightingale Hammerson is seeking a capable manager to lead care teams in delivering high-quality services to residents. You will oversee staff scheduling, supervise performance, and ensure compliance with regulatory standards while supporting residents’ dignity and rights.

Responsibilities include coordinating with clinicians and external partners, maintaining clear communications, and contributing to quality assurance processes.

Qualifications

• Health & Social Care Qualification (Essential).
• Certified assessor qualification (Desirable).
• Knowledge of current legislation relating to older people (Essential).
• Experience managing staff in a social care setting (Essential).

Responsibilities

• Discuss staff deficiencies with the Registered Manager and plan rotas, ensuring a suitable skill mix.
• Coordinate team efforts within the unit, liaising with relatives and external agencies, and respect cultural practices.
• Adhere to health and safety regulations, including fire, accidents and incidents.
• Address complaints following the Complaints Procedure and seek senior assistance as needed.
• Implement policies on attendance, leave and discipline, ensuring supervision complies with CQC requirements.
• Develop relationships with managers, clinicians and external stakeholders.
• Maintain personal and professional development and engage in supervision.
• Act as a role model, promoting a philosophy of care that respects residents’ dignity, privacy and rights.
• Keep the Registered Manager informed of developments and concerns, and report data as required.
• Participate in on-duty or out-of-hours rosters and assist in performance reviews.

Skills

Leadership

Communication

Care planning

Staff management

Education

Health & Social Care Qualification

Certified assessor qualification

Tools

Microsoft Word

Microsoft Excel

Job description

Key Responsibilities and Accountabilities

• Discuss any staff deficiencies with the Registered Manager and ensure new team members are introduced according to the Common Induction Standards and Nightingale Hammerson's checklist. Manage staff effectively by planning rotas and ensuring a suitable skill mix.
• Coordinate team efforts within the unit, providing support, ensuring clear communication, and liaising with relatives and external agencies. Respect Jewish cultural practices, including food, death, and religious observances.
• Adhere to Nightingale Hammerson's health and safety regulations, including fire, accidents, and other incidents.
• Address complaints or concerns from residents, relatives, or staff in a compassionate manner, following Nightingale's Complaints Procedure, and seek senior assistance when needed.
• Implement Nightingale Hammerson’s Policies regarding attendance, leave, and discipline, ensuring staff supervision complies with CQC requirements and addressing training needs.
• Develop effective relationships with managers, clinicians, and external stakeholders,
• Maintain personal and professional development
• Engage in supervision.
• Act as a role model, promoting a philosophy of care that respects residents' individuality, dignity, privacy, and rights.
• Adhere to Nightingale Hammerson’s policies, particularly the Code of Conduct and Caldicott principles regarding sensitive information. Keep the Registered Manager informed of developments and concerns at Nightingale House. Collect, analyse, and report data to the Registered Manager or relevant parties. Participate in on-duty or out-of-hours rosters as needed. Engage in agreed performance review systems. Assist in reviewing the performance of others as required.

Standard Responsibilities

Adopt and comply with Nightingale Hammerson’s values, policies and procedures, and regulatory frameworks including:

• Code of Conduct
• Health & Safety
• Data Protection, privacy and use of IT resources
• Regulatory standards and probity
• Risks and internal controls framework
• Human Resources policies and procedures
• Equality and diversity

No role profile can cover every issue which may arise within the post at various times. The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described.

Person Specification

Education:

1. Health & Social Care Qualification (Essential) Certified assessor qualification (Desirable)

Knowledge and Skills required:

Knowledge of current legislation in relation to older people and current clinical practice (Essential) (eg eating and swallowing difficulties, pressure ulcers, medication management, care records) Knowledge of innovations and development with respect to older people (Essential) To have effective leadership and organisation qualities, including an in-depth knowledge of communication skills required to effectively manage staff and other resources. As well as providing reassurance where necessary to residents (Essential) Ability to work within the context of the care planning process and ensure that it is properly implemented in areas of work under the management of the postholder

Experience Required:

Relevant experience of managing staff in a social care setting caring for older people (Essential) Experience of providing support to staff (Essential) Experience of inspection process and quality assurance systems (Essential) Experience of training and development of staff, including in-service training (Essential) Knowledge of Microsoft packages. Word/Excel (Essential)