House Manager

McCarthy and Stone; East Grinstead; On-site; GBP 25,000 - 32,000; Full time

Job summary

McCarthy Stone, the leading UK's retirement living provider, seeks a House Manager for their development. This role is vital to enhancing the quality of life for homeowners, requiring excellent customer service and proactive problem-solving abilities. The role includes managing front-of-house duties and facilitating community events, promoting a safe and pleasant living environment.

Benefits

Group personal pension

Life assurance

Employee Assistance Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Extensive experience in customer service roles.
• High standards and a professional approach.
• Proactive and resilient with effective problem-solving skills.

Responsibilities

• Uphold high standards of customer service and support homeowners' quality of life.
• Coordinate social activities and maintain smooth estate operations.
• Be the first point of contact for homeowners, offering help and support.

Skills

Communication

Problem-solving

Customer Service

Tools

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at Banks Place in Wroughton, Swindon.

The development offers modern retirement apartments exclusively for those over 60 in a convenient location with easy access to local facilities.

Hours: 30 hours per week, Monday to Friday. We can be flexible around school hours.

Benefits: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, in a beautiful setting, and generous annual leave entitlement.

About the Role of a House Manager

We seek a customer-focused House Manager to uphold our high standards of customer service. The primary aim is to enhance our homeowners’ quality of life and support their independence. This diverse role combines high-level customer service, front-of-house duties, and facilities management. The successful candidate will foster a strong community through event coordination and regular meetings to communicate updates and address residents' needs.

Key duties include:

1. Welcoming new homeowners and assisting them to settle in.
2. Providing professional front-of-house service and greeting visitors warmly.
3. Being the first point of contact for homeowners, offering help, support, and advice.
4. Collaborating with partners and suppliers to ensure smooth estate operations.
5. Representing McCarthy Stone to homeowners' families and friends.
6. Handling homeowner issues with sensitivity, respecting confidentiality and privacy.
7. Managing gardens and grounds effectively to maintain a safe, secure, and pleasant environment.
8. Facilitating social activities and promoting retirement living enjoyment.
9. Ensuring compliance with all health and safety regulations.

The ideal candidate will have:

• Excellent communication skills and a proactive attitude.
• Extensive experience in customer service roles.
• A professional approach with high standards.
• The ability to thrive in a dynamic, varied role.
• Resilience and effective problem-solving skills.
• Basic knowledge of health and safety (advantageous).
• Proficiency in Microsoft Word and Outlook.
• First aid qualifications are desirable but training will be provided.

Joining McCarthy Stone means access to comprehensive training and support to help you develop your career. Training includes first aid, safe working practices, Dementia Friends, and more.

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Created on 24/06/2025 by TN United Kingdom