Butler

Rosewood Hotel Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Rosewood London seeks a dedicated Butler to join their team. This role requires supporting suite guests with exceptional service, prioritizing tasks effectively, and managing guest requests to uphold the hotel's high standards. If you are passionate about providing outstanding guest experiences and enjoy working in a hospitality environment, this entry-level position offers a unique opportunity to grow within a renowned establishment.

Benefits

28 days paid holidays including Bank Holidays

Company pension scheme and life assurance

12 complimentary room nights and F&B discount worldwide

Free meals on duty

Season ticket loan

Qualifications

• Exceptional attention to detail and quality standards.
• Ability to build relationships and work in a team.
• Passion for guest service and proactive task management.

Responsibilities

• Assist suites guests with high-quality service and manage their needs during their stay.
• Prioritize and handle complex guest requests according to standards.
• Ensure special attention and memorable experiences for all guests.

Skills

Attention to detail

Guest service

Teamwork

Proactive management

Job description

Join to apply for the Butler role at Rosewood London

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Join to apply for the Butler role at Rosewood London

We are currently looking for a Butler to join our team of associates at Rosewood London. Our Butlers are appointed to assist our suites guests with enthusiasm, efficiency and professionally at all times. This role plays an integral part in pursuing Rosewood London’s aim of being the hotel of choice for suite guests.

Key expectations of this role are

• Effectively prioritising tasks in an engaging, refined and intuitive manner.
• Handling complex guest requests and complaints according to Rosewood London standards.
• Being proactive in managing in advance the arriving and departing guests’ suites, ensuring Special Attention Guests receive a memorable experience.
• Possessing a thorough knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities.
• Overseeing our guest needs during their stay helping them with reservations, special requests, rooms, hotel orientation, bag packing and unpacking, laundry, shoe shine etc.

Profile

• Paying exceptional attention to detail by not comprising on quality standards.
• The ability to work in a team and build relationships with the others.
• Being organised and proactive in managing your tasks.
• Having a passion for guest service and taking ownership of the guest experience.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Free meals on duty
• Season ticket loan

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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