House Keeper

Ncic; Whitehaven; On-site; GBP 21,000 - 25,000; Part time

Job summary

NCIC is seeking a Part-time House Keeper (Band 2) for Ward 5 at West Cumberland Hospital in Whitehaven. The 18-hour-per-week role involves a 12-hour shift pattern across weeks, with some weekends and bank holidays.

Responsibilities include serving meals, supporting patient dietary needs, maintaining hygiene, updating staff on intake, and keeping the kitchen clean and stocked. Join a friendly multi-disciplinary team delivering patient-centred care.

Qualifications

• Good standard of general education.
• NVQ 1 in hotel services/food service or equivalent.
• Experience in customer service/caring environment.
• Knowledge of cleaning/hygiene/COSHH.

Responsibilities

• Serve meals and beverages to patients.
• Ensure hand hygiene is followed and assist with meals.
• Keep nursing staff updated on dietary intake and complete food diaries.
• Assist patients with meals and liaise with families.
• Maintain kitchen cleanliness per trust guidelines and manage supplies.
• Provide assistance to patients and other staff as needed.

Skills

Communication skills

Prioritisation

Teamwork

Coping with distress

Attention to detail

Empathetic approach

Adaptability

Sensitive situations

Education

NVQ 1 in hotel services/food service

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Main area general medicine Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 18 hours per week (1x12 hour shift one week 2x12 hour shifts second week, includes some weekends, bank holidays) Job ref 262-A-26-8321435

Site West Cumberland Hospital Town Hensingham, Whitehaven Salary £25,272 per annum pro rata Salary period Yearly Closing 20/10/2026 23:59

Job overview

House Keeper Band 2 - 18 hours

Ward 5 is a 28 bedded general medical ward caring for patients with acute and chronic medical conditions.

Ward 5 are looking for an enthusiastic, motivated and committed House Keeper to join our friendly team at the West Cumberland Hospital.

Main duties of the job

The job involves serving all meals, ensuring hand hygiene to patients has been completed and to offer and serve drinks to patients.

Following meal times you will keep nursing staff updated about patients dietary intake and complete food diaries. Also assist pts with meals and liase with pts families

The role also involves keeping the kitchen clean according to trust guidelines and stock control of kitchen supplies.

The role includes providing assistance as requested to patients and other staff working in the department.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.

• Being a clinically led organisation
• Quality and safety at the heart
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust’s sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Qualifications

• Good standard of general education
• NVQ 1 in hotel services/food service or equivalent or equivalent experience

Knowledge and Experience

• Previous experience of working in a customer service/caring environment
• Knowledge of systems and processes, e.g. manual handling, fire safety
• Knowledge of cleaning/hygiene/COSHH
• Acute hospital work.
• Health care work
• Experience of housekeeping/domestic duties

Skills and Aptitudes

• Effective communication and interpersonal skills both written and verbal.
• Able to prioritise work to meet deadlines.
• Able to work well within a multi-disciplinary team.
• Ability to cope with distressing or emotional circumstances, e.g. death, bereavement, safeguarding issues
• Attention to detail.
• Empathetic and caring approach
• Ability to respond to changing requirements
• Ability to respond to sensitive situations

Other Requirements

• Willing to undertake work related training and development

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.