Clinical Support Worker - Outpatients

Ncic; Whitehaven; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27-day holiday scheme

NHS Discounts

Salary sacrifice schemes

Vivup counselling

Job summary

NCIC in Whitehaven is seeking a Band 3 Clinical Support Worker (Outpatients) for 24 hours per week. The role covers a variety of clinics, including Colorectal, Cardiology, Rheumatology, Renal, respiratory, Urology, ENT, across WI/WCH/WCDC sites.

You will assist under indirect supervision, support patients and carers, and use extended skills as directed by the lead nurse. Eligibility includes GCSEs and National Care Cert, with NVQ3 or equivalent.

Qualifications

• GCSE English & Maths or equivalent; National Care Certificate or commitment to complete as part of induction, and an NVQ 3 in care or equivalent experience.
• Experience in a customer focused / caring environment.
• Willingness to complete induction and training and work across multiple sites.

Responsibilities

• Set up/close down the various speciality clinics; apply extended skills such as venepuncture, ECG recording, basic observations, BM monitoring, Spirometry.
• Assist with nursing care under indirect supervision and provide information to patients and carers.
• Maintain professional appearance and adhere to Trust values at all times.

Skills

Interpersonal skills

Active listening

Communication

Time-keeping & planning

Compassionate care

Teamwork

Venepuncture

Education

GCSE English & Maths

National Care Certificate

NVQ 3 in Care

Tools

Electronic patient records

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Main area Clinical Support Worker Outpatients Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 24 hours per week (Monday to Friday) Job ref 262-A-26-8201018-A

Site West Cumberland Hospital Town Whitehaven Salary £25,760 - £27,476 Per Annum Pro Rata Salary period Yearly Closing 15/10/2026 23:59

Job overview

Band 3 Clinical Support Worker - 24 hrs per week

The band 3 will be generic to cover a variety of speciality clinics namely, Colorectal, Cardiology, Rheumatology, Renal, respiratory, Urology, ENT.

The post holder will be flexible across WI/WCH/WCDC to cover service need.

You will work with indirect supervision under the Registered Nurse; assisting with nursing care and providing information and assistance to the patient, their relatives and carers. You will also utilise acquired skills gained from an extended role as directed by the lead clinical nurse of the department.

Applicants will possess GCSE English & Maths or equivalent; National Care Certificate or commitment to complete as part of induction process, and an NVQ 3 in care (willingness to complete within one year of start date) or equivalent experience. You will also have experience of working in a customer focused / caring environment.

Main duties of the job

The CSW will be expected to set up/ close down the various speciality clinics have extended skills eg, venepuncture, ECG recording, basic Observations, BM monitoring, Spirometry.

The successful individual needs to be approachable, flexible & keen to learn. Have an understanding of the Trust's values & expectations & present themselves in a professional manner at all times

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person specification

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Attention to detail Ability to use initiative appropriately
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Ability to work calmly and effectively under pressure
• Presents self as courteous, respectful and helpful and understands importance of professional image. Reliable, adaptable and dependable.
• Venepuncture

Personal Circumstances

• Willing to work flexible hours
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Other

• Promote equality and value diversity Adhere to Trust Values and professional behaviours.

Knowledge and Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies.
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Qualifications

• Level 3 vocational qualification OR Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties OR Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;
• Theoretical knowledge
• Experience of a range of care and related procedures
• Clinical observations
• knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• Numeracy and Literacy Level 2
• Undertaken relevant additional training for Clinical Support Workers

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.