House and Lodge Manager

Flow Recruitment; Scotland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel and golf resort in Scotland is seeking a House and Lodge Manager to oversee the management of luxury accommodations. This role includes ensuring the highest guest satisfaction, supervising staff, and maintaining the facility's five-star standards across various services.

Qualifications

• Experience in 4 or 5-star hotel operations.
• Proven ability to lead, train, and direct others.
• Meticulous eye for detail.

Responsibilities

• Day-to-day management of luxury accommodations and services.
• Develop standard operating procedures to maximize guest satisfaction.
• Oversee housekeeping functions and guest experiences.

Skills

Leadership

Communication

Organization

Job description

Our client runs one of the UK's leading and most exclusive Hotel and Golf Resort settings. After a period of development and expansion, they are now looking to recruit a House and Lodge Manager to join their progressive senior leadership team.

Role Description

The House & Lodge Manager is responsible for the day-to-day management of the estate's luxury, five-star guest accommodation and services. This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge. Working closely with the sales and bookings teams to ensure the finest details of every resident stay, tailored package, and private hire are delivered to the highest standard, this role is central to resort operations. The post holder must have high organizational and communication skills with a proven ability to lead, train, and direct others, as well as a meticulous eye for detail.

Key Duties & Responsibilities:

1. Day-to-day overall management of House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities
2. Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings, and bar set-up
3. Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction
4. Provide effective leadership and support to guest services, resort services, housekeeping, and food and beverage staff
5. Identify, plan, and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business
6. Ensure registration, payment processing, and resident folio management are correct and up-to-date at all times
7. Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers
8. Ensure all hotel furnishings and equipment are fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds, etc.
9. Oversee the housekeeping functions including laundry and linen management, minibar stock, and amenity products and ordering
10. Oversee the guest arrival and departure experiences including check-in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown, and surprise and delight standards
11. Implement checks and procedures to support resort services staff in maintaining the presentation of rooms, public areas, walkways, and halls at all times
12. Work closely with F&B management and oversee food and beverage services at the House & Lodge including management of stock rooms and cellars

We are looking for candidates with strong exposure within 4 or 5 hotel operations. We seek a hands-on manager with strong experience in Rooms operations.