Hotel Operations Manager - 5 Star Resort

Lord Search & Selection; Scotland; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hotel and golf resort in Scotland is seeking a House and Lodge Manager to oversee daily operations of their luxury accommodations. The ideal candidate will have extensive experience in 4 or 5-star hotel environments, demonstrating strong leadership and organizational skills while ensuring exceptional guest experiences.

Qualifications

• Strong experience in 4 or 5-star hotel operations.
• Proven track record in hotel operations.
• Hands-on management skills.

Responsibilities

• Manage daily operations of House & Lodge accommodations and services.
• Oversee guest arrival and departure experiences, including check-in procedures.
• Plan and deliver staff training aligned with business needs.

Skills

Leadership

Organizational Skills

Communication Skills

Attention to Detail

Job description

Our client operates one of the UK's leading and most exclusive Hotel and Golf Resort settings. Following a period of development and expansion, they are seeking to recruit a House and Lodge Manager to join their senior leadership team.

Role Description

The House & Lodge Manager is responsible for the daily management of the estate's luxury, five-star guest accommodation and services. This hands-on role covers all aspects of hotel operations including front of house, reception, housekeeping, food and beverage, and concierge. The manager will work closely with sales and bookings teams to ensure that every resident stay, tailored package, and private hire meets the highest standards. The ideal candidate will possess excellent organisational and communication skills, with a proven ability to lead, train, and oversee staff, and demonstrate meticulous attention to detail.

Key Duties & Responsibilities:

1. Manage daily operations of House & Lodge accommodations and services, including lounge, dining, bar, hot tub, and treatment rooms.
2. Maintain routine setup procedures, including heating, lighting, floral and décor standards, displays, and dining and bar arrangements.
3. Develop and regularly review standard operating procedures in consultation with senior management to ensure guest satisfaction.
4. Provide leadership and support to guest services, resort services, housekeeping, and F&B staff.
5. Plan and deliver staff training and briefings aligned with business needs.
6. Ensure accurate registration, payment processing, and resident folio management.
7. Manage hotel supplier and service agreements, including cleaning, linen, amenities, and other providers.
8. Ensure all furnishings and equipment are fully operational and maintained to the highest standards.
9. Oversee housekeeping functions, laundry, linen management, mini-bar stock, and amenities.
10. Manage guest arrival and departure experiences, including check-in procedures, welcome gifts, VIP treats, and turndown services.
11. Implement procedures to maintain presentation standards in rooms and public areas.
12. Collaborate with F&B management to oversee food and beverage services, stock rooms, and cellars.

We seek candidates with strong experience in 4 or 5-star hotel operations, particularly in Rooms management. The role requires a hands-on manager with a proven track record in hotel operations.