Houghton-le-Spring Team Leader

Costa Coffee; Sunderland; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Star Points program

Rewards portal discounts

Free drinks on shift

25% Costa discount card

Birthday surprise

Employee wellbeing support

Contributory pension

Personal training plan

Job summary

Costa Coffee is seeking a Team Leader (Barista Maestro) for a 25-hour week in Sunderland. You will lead shifts, deploy staff to the right tasks, and train Baristas to uphold our service and drink quality standards.

Join a busy store environment with opportunities to grow, implement campaigns, and drive customer satisfaction through excellent service and teamwork.

Qualifications

• Experience leading a team in a fast-paced environment.
• Proven ability to deliver exceptional customer service.
• Strong communication and people-management skills.

Responsibilities

• Taking the lead on shifts to support the team.
• Deploying team members to maximise performance.
• Training and developing new Baristas and existing team members.
• Supporting rollout of campaigns and products for quick adaptability.
• Maintaining high standards in drinks quality and store presentation.

Skills

Team leadership

Customer service

Communication skills

Reliability

Flexible attitude

Job description

Team Leader (Barista Maestro) 25 Hours

At Costa Coffee by Sim Trava, we want to inspire the world to love great coffee, just as much as our partner, Costa Coffee. Sim Trava is a family run business looking for hardworking, ambitious, happy, and loyal people to join our team, if that sounds like you, you’re probably just what we’re looking for. We want to recruit people that are proud to work for us, because a happy team equals happy customers.

A bit about the role

As a Barista Maestro (Team Leader), you’ll have experience of leading a team. You’ll get involved with day-to-day operations, stock ordering, merchandising, health & safety, and most importantly engaging the stores team to exceed our customers expectations.

What’s involved?

• Taking the lead on shifts to support the team.
• Deploying team members, making the most of people’s talents to ensure that they’re in the right place at the right time.
• Training and developing new Baristas and existing team members.
• Supporting with the roll out of new campaigns and products, ensuring that the team can hit the ground running.
• Driving high standards every shift, whether that’s through the quality of our handmade drinks, or a store walk through to see how you can make our customers visit even better.

A bit about you

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Barista Maestro (Team Leader)?

• Reliability to open and close the store safely and on time.
• Team leadership experience in a fast-paced environment.
• Desire to take on responsibility, and progress in your career.
• Ability to stay calm under pressure and prioritise tasks and duties.
• Fantastic communication skills.
• Flexible approach and can-do attitude, each day offers exciting new challenges.

Benefits

• With a starting pay of £13.43
• Sim Trava Star Points awarded for recognition and performance; you can spend these Star points on a wide range of products.
• Access to Sim Trava Rewards portal, which includes discounts at many retailers, cash back on shopping and fuel cards.
• Whilst on shift free hand-crafted drinks, along with 50% off food and the wider drinks range.
• Costa Coffee discount card giving you 25% discount off in the nation’s favourite coffee shop.
• Surprise on your birthday!
• Wellbeing support with Employee Assistance Programme.
• Contributory pension provided.
• Personal and individual training plan specifically tailored to your requirements.

What we are looking for from you

A team player who is passionate about delivering flawless coffee, with best-in-class customer service and always seen to go above and beyond. You don’t need to make great coffee from day one as full training will be provided, however you do need to give unbeatable service with a smile!