Hotspot Complex Needs Practitioners (West Midlands)

Recovery Focus; West Oxfordshire; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Employee assistance programme

Job summary

Waythrough is recruiting a Hotspot Complex Needs Practitioner to deliver targeted outreach and case management across hotspot locations in the West Midlands. You’ll engage people affected by gambling harm, partner with local organisations and provide person-centred support in community settings.

You’ll apply evidence-based approaches (CBT, MI) and recovery-focused practice, manage a varied caseload and help develop services while working flexibly on a permanent, 37-hour week role.

Qualifications

• Experience working within gambling support, substance misuse, mental health or another health and social care setting.
• Experience supporting people with complex needs and managing a varied caseload.
• Knowledge of evidence-based interventions including CBT, MI and recovery-focused practice.

Responsibilities

• Deliver proactive outreach within identified hotspot communities.
• Build relationships with community organisations and referral partners.
• Manage a caseload of individuals requiring intensive support.
• Deliver evidence-based interventions and recovery planning.
• Increase awareness of gambling-related harm through engagement activities.
• Promote access to treatment and wider support services.

Job description

Hotspot Complex Needs Practitioner (Gambling Treatment Team)

Location: Community-based across identified hotspot locations across the West Midlands
Working Hours: 37 hours (full-time)
Contract Type: Permanent
Salary: £27,751 – £29,942

Make a real difference in your community.

Are you passionate about supporting people with complex needs to make positive, lasting changes in their lives? Do you believe in delivering compassionate, person-centred support that empowers individuals to achieve their recovery goals?

We’re looking for an enthusiastic and proactive Hotspot Complex Needs Practitioner to deliver targeted support within communities experiencing higher levels of gambling-related harm. Working flexibly across identified hotspot locations, you’ll engage people who may not otherwise access treatment, building relationships with local organisations and delivering early intervention, outreach and person-centred support.

About the Role

As a Hotspot Complex Needs Practitioner, you’ll combine outreach, engagement and case management to support individuals affected by gambling-related harm. You’ll work within communities, alongside partner organisations and local stakeholders, helping to identify unmet need, increase awareness and improve access to specialist treatment.

This is a highly rewarding role for someone who enjoys building partnerships, working creatively and making support more accessible to those who need it most.

What You’ll Do

• Deliver proactive outreach within identified hotspot communities.

• Build relationships with community organisations and referral partners.

• Manage a caseload of individuals requiring intensive support.

• Deliver evidence-based interventions and recovery planning.

• Increase awareness of gambling-related harm through engagement activities.

• Promote access to treatment and wider support services.

• Maintain accurate records and contribute to service development.

To Succeed in This Role, You’ll Need

• Experience working within gambling support, substance misuse, mental health or another health and social care setting.

• Experience supporting people with complex needs and managing a varied caseload.

• Knowledge of evidence-based interventions including CBT, MI and recovery-focused practice.

• A good understanding of safeguarding, risk management and partnership working.

• Excellent communication and relationship-building skills.

• Strong organisational and IT skills.

• A flexible and proactive approach with a commitment to delivering high-quality, person-centred support.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date:

2026-09-25