Complex Needs Practitioner

LLOYD'S REGISTER INTERNATIONAL; Birmingham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

27 days annual leave

Pension contribution 4.5%

Life assurance 3x salary

Birthday leave

Professional fee reimbursement

GP access 24/7

Employee Assistance Programme

Recommend a Friend £500

Cycle to Work

Discounts and wellbeing

Will writing service

Job summary

Waythrough in Birmingham is seeking a Complex Needs Practitioner to support young people aged 17–25 through key transitions, including challenges from substance misuse and mental health difficulties. The role is based in Birmingham with a strong community focus.

You will work in a timely, person-centred way to identify goals, reduce risk and build resilience, collaborating with health, social care, education and criminal justice partners. Your energy and empathy will drive positive outcomes.

Qualifications

• Experience in health or social care.
• Ability to work with young people 17–25 with complex needs.
• Strong relationship-building with multi-agency partners.

Responsibilities

• Support young people through transitions and case management.
• Build trusting relationships with clients and partners.
• Coordinate with health, social care, education and criminal justice services.
• Deliver person-centred, strengths-based interventions.

Skills

Health care experience

Social care experience

Mental health awareness

Substance misuse awareness

Job description

Complex Needs Practitioner- Transitions (Birmingham)

Complex Needs Practitioner

Location: BirminghamWorking Hours: 37 hours (full time)Contract Type: PermanentSalary: £27,751.12 - £29,944.50

Make a Difference at a Pivotal Time in a Young Person's Life

Are you passionate about supporting young people to overcome challenges, build resilience and achieve positive change?

We're looking for an energetic, confident and motivated Complex Needs Practitioner to join our Transitions Team in Birmingham, supporting young people aged 17-25 who may be experiencing substance misuse, mental health difficulties and a range of other complex needs.

This is an exciting opportunity to join a team where your work can make a genuine difference to young people as they navigate important transitions in their lives.

About the Role

As a Complex Needs Practitioner, you will work alongside young people using a person-centred and strengths-based approach, helping them to identify their goals, reduce risk and develop the skills and resilience they need to move towards positive outcomes.

You will support young people who may be experiencing multiple risk factors alongside substance use, including those who have been affected by a parent’s substance misuse.

Working as part of the Transitions Team, you will build trusting relationships with young people and provide a range of interventions tailored to their individual needs. You'll work flexibly across the community and within multi-agency partnership settings, responding to referrals from a variety of services including health, social care, education and criminal justice.

Your work could include supporting young people with:

• Substance misuse and reducing associated risks

• Mental and emotional health

• Homelessness and housing instability

• Family relationships and family work

• Exploitation and vulnerability

• Physical health and wellbeing

• Education, social care and wider support needs

• Building resilience, independence and positive support networks

No two days will be the same, and you'll have the opportunity to work creatively with young people, families and partner agencies to find solutions that work for each individual.

About You

We're looking for someone who is positive, resilient and confident, with the ability to build strong and meaningful relationships with young people who may have multiple and complex needs.

You'll be an enthusiastic self-starter who is comfortable working independently while also being a collaborative member of a wider team.

You will have proven experience within health or social care, ideally including experience of working with young people and supporting individuals experiencing mental ill health and/or substance misuse.

Most importantly, you'll bring empathy, energy and a genuine belief in the potential of young people to make positive changes in their lives.

About Waythrough

Make a real difference in your community

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-07