Hotel Tech Account Manager - Hybrid Growth & Relationships

The Access Group; Loughborough; Ibrido; GBP 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

The Access Group is seeking passionate individuals to join our team in the United Kingdom. We offer a blended approach to office working and a focus on developing our people, with opportunities to accelerate your career and a comprehensive benefits package including 25 days leave and health contributions.

You will build strong relationships with hotel technology customers, helping them maximise value from Access solutions while collaborating with multiple teams to ensure successful renewals and

Competenze

• Customer relationship management experience.
• Knowledge of hotel technology or hospitality software.
• Experience using CRM data to support growth.

Mansioni

• Manage a portfolio of hotel technology customers, building trusted relationships and helping customers achieve value from their Access solutions while supporting retention and long-term success.
• Identify and progress cross-sell and upsell opportunities, managing opportunities through the sales process and working with colleagues on larger or more complex opportunities.
• Work closely with Customer Success, Support, Finance and Sales teams to resolve issues, protect renewals and create a joined-up customer experience.
• Use customer insights, CRM data and AI-enabled tools to identify risks, support forecasting and uncover opportunities for account growth.

Descrizione del lavoro

The Access Group is seeking passionate individuals to join our team in the United Kingdom. We offer a blended approach to office working and a focus on developing our people, with opportunities to accelerate your career and a comprehensive benefits package including 25 days leave and health contributions.

You will build strong relationships with hotel technology customers, helping them maximise value from Access solutions while collaborating with multiple teams to ensure successful renewals and