Hotel Team Leader: Drive Smooth Shifts & Guest Service

Greene King; England; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

33% discount for staff

Employee assistance program

50% discount at Greene King Inns

Wagestream access

Retail discounts

Job summary

Greene King is seeking a dedicated Team Leader to join us at Hungry Horse in the United Kingdom. In this role, you will lead by example, ensuring the team has everything they need for smooth shifts while maintaining high standards of service.

You will be responsible for providing guests with memorable experiences, coordinating your team during busy periods, and ensuring the establishment operates safely and legally. A competitive salary together with additional perks awaits the successful candidate.

Qualifications

• Ability to adapt to challenges during a busy shift.
• Experience in customer service.
• Capability to lead and organize the team effectively.

Responsibilities

• Lead the team to maintain high standards and customer satisfaction.
• Deputise for management and resolve issues.
• Ensure the establishment is safe, legal, and clean.

Skills

Customer service

Team coordination

Attention to detail

Problem-solving

Positive attitude

Job description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the hotelis always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every room is madeto perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

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