Hotel Reservations Manager

Aimbridge; Newport; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Hotel Reservations Manager to lead the reservations team and ensure exceptional guest experiences. This role involves managing the reservations process, overseeing room inventory, and collaborating with various hotel departments. The ideal candidate will possess strong leadership, communication, and analytical skills, along with extensive industry experience. Join a company that values its people and offers industry-leading benefits, including flexible working opportunities and comprehensive employee support programs. This is a fantastic opportunity to shape the future of hospitality in an inclusive environment.

Benefits

Industry leading training and leadership development

Hotel discounts portfolio wide

Wagestream - Stream pay as earned

24/7 employee assistance programme

Flexible working opportunities

Company sick pay

Minimum of 30 days holiday

Staff meals on duty

Career and lifestyle breaks

Staff parking

Qualifications

• Strong leadership and communication skills are essential.
• Extensive industry experience to navigate hotel operations.

Responsibilities

• Oversee the reservations process for a seamless guest experience.
• Manage reservation systems and ensure accurate documentation.

Skills

Leadership Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Attention to Detail

Industry Experience

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme

DELETE WHERE APPROPRIATE

• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• Minimum of 30 days holiday
• Staff meals on duty
• Starting salary above national minimum wage
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Staff parking

A day in the life of…

As our hotel reservations manager, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

What do we need from you?

• Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.