Cluster Assistant Reservations Manager

Hilton Worldwide, Inc.; Newport; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a Cluster Assistant Reservations Manager to enhance guest experiences at their renowned hotels. This role involves overseeing reservations, optimizing revenue, and leading a dedicated team. Ideal candidates will possess strong leadership and organizational skills, along with a passion for exceptional customer service. Join a dynamic team committed to delivering remarkable experiences and enjoy opportunities for career growth within a supportive work environment. If you thrive in a fast-paced setting and have a keen eye for detail, this is the perfect opportunity for you.

Benefits

Competitive Salary

Career Growth Opportunities

Dynamic Work Environment

Access to Learning Programs

Qualifications

• Experience in reservations or revenue management in a hotel.
• Strong leadership and customer service focus.

Responsibilities

• Manage daily operations of the Reservations Department.
• Support revenue maximization through inventory strategies.

Skills

Leadership Skills

Organisational Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Tools

Hotel Reservations Systems

Microsoft Office

Job description

Job Description - Cluster Assistant Reservations Manager (HOT0BLT0)

Job Number:

HOT0BLT0

Work Location:

Hilton Malta, Portomaso, St. Julians, PTM 01

Are you passionate about hospitality and delivering exceptional guest experiences? Do you have keen attention to detail and excellent organisational skills? If so, we have the perfect opportunity for you!

The Role:

We are seeking a highly motivated and detail-oriented Cluster Assistant Reservations Manager to join our Commercial team for Hilton Malta and DoubleTree by Hilton Malta. In this role, you will assist in overseeing the Reservations Department, ensuring seamless booking processes, and optimising revenue opportunities while maintaining the highest levels of guest satisfaction.

Key Responsibilities:

1. Assist in managing the daily operations of the Reservations Department.
2. Support the Reservations Manager in maximising occupancy and revenue through effective inventory and pricing strategies.
3. Monitor and analyse reservation trends, ensuring optimal room allocation and rate management.
4. Lead, train, and develop the reservations team to maintain high service standards.
5. Ensure all reservations are handled efficiently and in line with Hilton’s brand standards.
6. Collaborate with the Sales, Revenue, and Front Office teams to enhance the guest booking experience.
7. Handle guest inquiries and special requests professionally and efficiently.

What We Are Looking For:

• Previous experience in reservations or revenue management, preferably within a hotel environment.
• Strong leadership and organisational skills with a passion for delivering exceptional customer service.
• Excellent communication skills and a proactive approach to problem-solving.
• Proficiency in hotel reservations systems and Microsoft Office applications.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• A solid understanding of revenue management principles and market trends.

What We Offer:

• A competitive salary and benefits package.
• Career growth and development opportunities within Hilton Hotels.
• A dynamic and supportive work environment.
• Access to Hilton’s global learning and development programs.

What is it like to work for Hilton?

Hilton is the leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional accommodations, service, amenities, and value. Hilton is committed to continuing its tradition of delivering remarkable guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create memorable hospitality experiences worldwide every day. Our Team Members are at the heart of this mission!