Hotel Receptionist / Customer Service Front of House / Front Desk (AWDO-P13763) in London)

AWD online; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established hotel chain in Central London is seeking a Front Desk / Front of House Hotel Receptionist to ensure a high level of customer service. Responsibilities include managing reservations, guest check-ins, and financial tasks. Candidates should have prior customer service experience and flexibility for various shifts. This is a full-time, permanent position.

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Ability to handle various inquiries and manage multiple tasks efficiently.
• Familiarity with financial processes related to guest services.

Responsibilities

• Deliver high-level customer service at reception.
• Manage guest check-ins and ensure security information is collected.
• Handle reservations and promote hotel facilities to guests.

Skills

Customer service

Communication

Flexibility

Tools

Property Management System (PMS)

Job description

Overview

Front Desk / Front of House Hotel Receptionist is required to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner for a well-established hotel chain based in Central London.

Candidates will need to be available on a Full-Time, Permanent basis.

SALARY: Competitive

LOCATION: Central London (Holborn)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40-48 hours per week, morning, evening and/or night shifts including weekends – flexibility is required for both shifts with day/days off on rotation

Job Overview

We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner.

Working as the Front Desk / Front of House Hotel Receptionist you will take all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent adhering to Company sales policies.

As the Front Desk / Front of House Hotel Receptionist you will answer customer enquiries politely and efficiently and where necessary seek help and information from other departments.

DUTIES

Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include:

• Guest Management
• Maintain confidential guest records and update them in the PMS (Property Management System)
• Greet and register guests, process check-ins, and ensure all necessary security information is obtained, such as pre-authorisations or deposits
• Handle room changes and ensure special guest requests are communicated to the appropriate departments

• Financial & Administrative Tasks
• Prepare and process End-of-Day reports for Head Office
• Manage banking and daily credit checks for in-house guests, reporting any issues to management
• Ensure all guest bills and charges are accurate, correctly posted, and payments are processed properly
• Handle billing adjustments, send departed guest bills to Head Office, and ensure ledger bills are printed with all required details

• Communication & Support
• Answer all internal and external calls, handle guest inquiries, and cover the switchboard as needed
• Efficiently manage faxes, messages, and other correspondence for guests and hotel departments
• Notify management of VIP arrivals and handle customer inquiries courteously and efficiently

• Bookings & Reservations
• Take reservations via phone, fax, email, or in person
• Promote and upsell hotel facilities to maximise revenue
• Stay up-to-date on rate structures and current promotions

• General Duties
• Be knowledgeable about hotel facilities, local attractions, and transportation routes
• Adhere to all health, safety, and emergency procedures
• Accept changes in work hours to ensure uninterrupted service to hotel guests

How to Apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13763