Hotel Receptionist – 5* Boutique Hotel

The Megaro Official; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

The Megaro Hotel, a prestigious 5* boutique hotel in Kings Cross, is seeking an experienced Hotel Receptionist. Join a vibrant and upscale environment where your role will involve managing guest check-ins and providing exceptional service, contributing to a unique guest experience.

Qualifications

• Experience in a 5* hotel preferred.
• Passionate and well-presented.
• Knowledgeable about 5-star service.

Responsibilities

• Manage arrivals, check-ins, and check-outs with high customer service.
• Update guest records and manage room rates.
• Provide exceptional customer service creating memorable experiences.

Skills

Customer Service

Communication

Organization

Attention to Detail

Job description

Hotel Receptionist – 5* Boutique Hotel

Kings Cross

The Megaro Hotel, born in March 2007, is a 49-bedroom boutique hotel and part of the St Pancras Hotels group. It is a unique property that combines art, luxury, and exclusivity, and proudly hosts the world’s largest external hotel mural, acknowledged by international artists.

We are seeking an experienced Hotel Receptionist to join our team. Experience in a 5* hotel is preferred but not essential. The role involves working on-site 5 days a week, managing reservations, check-ins, check-outs, calls, and emails, ensuring prompt and efficient guest communication.

The ideal candidate will be passionate, well-presented, knowledgeable about 5-star service, and possess excellent organization and communication skills. The role reports directly to the Hotel Manager and requires maintaining effective communication within the team.

The Hotel Receptionist will:

• Ensure smooth and efficient management of arrivals, check-ins, and check-outs, providing the highest level of customer service

• Be a system superuser, updating guest records and managing room rates effectively

• Have extensive knowledge of the hotel’s services, standards, and products

• Be commercially and financially astute

• Be flexible with working hours and duties

• Maintain accurate guest records with attention to detail

• Provide exceptional customer service and create memorable guest experiences

If you are seeking a vibrant yet high-end environment, apply today and start a new adventure with us.