Hotel Receptionist

Relais & Châteaux; West Yorkshire; On-site; GBP 26,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a passionate Receptionist to join their Front Office Team. This role offers the chance to work in a beautifully restored Tudor Castle, delivering refined and personalized hospitality to guests. As the first point of contact, you'll create memorable experiences, manage check-ins and reservations, and provide exceptional customer service. The position promises a dynamic work environment with opportunities for career development and unique staff benefits, including complimentary stays and training programs. Join a team dedicated to making every guest feel like royalty in a truly unique setting.

Benefits

28-day holiday including bank holidays

Paid day off on your birthday

Complimentary stay at the castle after probation

Training programmes

Staff and family rates on accommodation

Discounts on food and beverage

Recognition programmes

Career development programmes

Uniform and meals provided

Free parking

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment.
• Strong IT skills in Microsoft Office and hotel PMS systems.

Responsibilities

• Welcome guests and create memorable first impressions.
• Check guests in and out, manage reservations and provide information.

Skills

Hospitality Skills

Communication Skills

IT Skills

Customer Service Skills

Attention to Detail

Education

Experience in a similar role

Tools

Microsoft Office

Opera Front Office System

Job description

Company Description

Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

Job Description

• £25,397 per annum (depending on experience)
• Full time permanent position – 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hour shifts between from 7 am to 11 pm) full flexibility required
• An additional share of service charge and tips (estimated 2k per year)
• An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them.
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required.
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift).
• You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area.
• Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests’ requirements.
• Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion.

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment.
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS.
• Proficient in verbal and written English.
• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills.
• Attention for details and proficiency in verbal and written English.
• Desire to exceed guest expectations.

Additional Information

• 28-day holiday including bank holidays.
• Paid day off on your birthday.
• Complimentary stay at the castle after 3 months probation period passed.
• Training programmes via internal & external professionals and access to online training facilities.
• Staff and family rates on hotel accommodation and discounts on food and beverage.
• Recognition programmes.
• Career development programmes.
• Uniform and meals provided whilst on duty and free parking.
• Opportunity to benefit from staff rates in Relais Chateaux properties.