Hotel Receptionist

Thornbury Castle; Thornbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a unique 5-star reception team at Thornbury Castle, the only Tudor Castle hotel in England. As a Receptionist, you will create memorable experiences for guests, ensuring high standards of service and hospitality. This full-time position includes competitive pay, tips, holiday, and professional development opportunities.

Benefits

28-day holiday including bank holidays

Paid day off on your birthday

Complimentary stay after 3 months

Training programs via professionals

Family rates on hotel accommodation

Discounts on food and beverage

Uniform and meals provided

Free parking

Recognition programs

Qualifications

• Enthusiastic, warm, and friendly professional with a passion for hospitality.
• Excellent communication skills, proficient in verbal and written English.
• Ability to work across multiple projects efficiently with a positive attitude.

Responsibilities

• Check guests in and out, manage reservations and restaurant bookings.
• Provide guests with information about hotel services and local activities.
• Respond to reservations and guest inquiries in a timely manner.

Skills

Communication

Customer Service

Organization

Attention to Detail

IT Proficiency

Education

Experience in a similar role (4* or above)

Tools

Opera Front Office System

Microsoft Office (Word, Excel)

Job description

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Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

• £25, 397per annum (depending on experience)
• Full time permanent position – 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hourshifts between from 7 am to 11 pm) full flexibility required
• An additional share of service charge and tips (estimated 2k per year)
• An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
• You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
• Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests’ requirements
• Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion
• Experience in a similar role, ideally in a 4* or above establishment
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
• Proficient in verbal and written English
• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills
• Attention for details and proficiency in verbal and written English.
• Desire to exceed guest expectations.
• 28-day holiday including bank holidays
• Paid day off on your birthday
• Complimentary stay at the castle after 3 months probation period passed
• Training programmes via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking
• Opportunity to benefits of staff rate in Relais Chateaux properties