Hotel Receptionist

Scotsman Hospitality; City of Edinburgh; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a vibrant and diverse hospitality group as a Hotel Receptionist in Edinburgh. This role offers an exciting opportunity to work in a luxury hotel, where you will be the first point of contact for guests, ensuring their experience is exceptional. With a focus on customer satisfaction, you will manage bookings, handle inquiries, and work closely with various departments. Enjoy the perks of flexible working hours, discounts, and career development opportunities. If you are passionate about hospitality and enjoy working in a dynamic environment, this is the perfect role for you.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development training

Qualifications

• Experience in a similar role is essential.
• Strong customer service skills and a positive attitude.

Responsibilities

• Ensure guest satisfaction and handle inquiries professionally.
• Manage bookings and maintain accurate data input.

Skills

Customer Service

Data Entry

Problem Solving

Teamwork

Education

High School Diploma

Hospitality Management Certification

Tools

Opera Booking System

Job description

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Join to apply for the Hotel Receptionist role at Scotsman Hospitality

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue.

The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows.

Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
  
  

The Role

As Hotel Receptionist, your role will include:

• Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
• Responsibility for accuracy of data input into the company booking system and charging accounts as required.
• Handling all guest enquiries and complaints in a professional manner.
• Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.
  
  

The Person

The ideal candidate will have:

• Experience in a similar role.
• A great 'can do' attitude and enjoy working as part of a team in a social environment.
• Availability to work shifts, including evenings and weekends as per business needs.
• Previous experience of Opera or similar booking system is desirable.
  
  

The Process

If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Restaurants

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