Apartment Host

Accor Hotels; City of Edinburgh; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a vibrant team at The Hoxton, Edinburgh as an Apartment Host. You'll create memorable experiences for guests, manage event spaces, and ensure smooth operations. Enjoy a supportive environment with competitive pay and numerous perks.

Benefits

29 days holiday

Pension

Life insurance

Complimentary food during shifts

Free night at The Hoxton

Ongoing training and development

Opportunities to volunteer

Recognition programs

Discounts across brands

Qualifications

• Previous experience in a busy front-of-house role.
• Proactive in understanding guest needs.

Responsibilities

• Be the primary contact for delegates and ensure meeting spaces are prepared.
• Collaborate with the events team to deliver excellent guest experiences.
• Manage meeting room setup and assist on the floor as needed.

Skills

Hospitality

Teamwork

Guest Relations

Job description

Company Description

The Hoxton, Edinburgh

We are excited to open our first UK hotel outside of London, in the vibrant city of Edinburgh. We are seeking an Apartment Host to join our team and contribute to the successful launch of our brand in this new location. Reporting to the Events Manager, you will be responsible for creating memorable experiences for our guests and supporting the smooth operation of day and evening functions, meetings, and events, ensuring a fantastic experience whether for business or social occasions.

The Hoxton in Edinburgh will feature 214 bedrooms inspired by the Georgian heritage of the building and city, a main restaurant, a spacious lobby & bar, a large event space, and The Apartment - our unique meetings and events concept.

More about us…

The Hoxton is a collection of neighborhood hotels that aim to offer more than just a place to sleep. Since opening our first hotel in Shoreditch, we've focused on providing stylish, affordable spaces where guests can socialize with locals and immerse themselves in the neighborhood through vibrant public areas.

Job Description

What's in it for you...

• Be part of a passionate team dedicated to delivering excellent hospitality experiences.
• Competitive hourly salary.
• 29 days holiday (including bank holidays), pension, and life insurance.
• Complimentary food during your shift.
• Enjoy a free night at The Hoxton and a meal for two upon starting.
• Ongoing training and development to support your success.
• Opportunities to volunteer with our partner charities.
• Recognition programs like Hox Hero and Nifty Fifty for going above and beyond.
• Inclusive events celebrating diversity and inclusion.
• Regular team gatherings and parties.
• Work in a creative, rewarding environment with an innovative, growing company.
• Discounts across The Hoxton and Ennismore brands.

What you’ll do…

• Be the primary contact for delegates, making them feel welcomed and at ease.
• Ensure the meeting spaces are prepared and maintained to impress.
• Manage meeting room setup, billing, and smooth check-in/out processes.
• Collaborate with the events team and hotel staff to deliver excellent guest experiences.
• Create a welcoming atmosphere, handle guest inquiries, and support requests.
• Process payments and assist on the floor as needed.
• Proactively anticipate guest needs and provide solutions to exceed expectations.

What we’re looking for…

• Individuals seeking a place to be themselves; no formal dress code.
• A passion for hospitality, whether through drinks, meals, events, or accommodations.
• A desire to leave a positive, memorable impact on guests.
• A team player who is humble and eager to get things done.
• Open to trying new approaches and having fun along the way.
• Someone who can build and nurture long-lasting relationships with guests and colleagues.
• Previous experience in a busy front-of-house role, with a genuine care for guest well-being.
• A well-connected person who knows many people and is known in return.
• Proactive in understanding guest needs before they are expressed.