Hotel Receptionist

The Slaughters Manor House; Cheltenham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Service charge

Perkbox discounts

25% staff F&B discounts

Meals on duty

Career development

Milestone rewards

Job summary

The Slaughters Manor House, situated in the Cotswolds, seeks a Receptionist to warmly welcome guests and manage check-in and check-out in a historic 17th-century setting with an acclaimed restaurant.

The role focuses on hospitality, guest engagement, and collaboration across hotel departments. Training and development are available, with service charge paid monthly and various staff perks.

Qualifications

• Experience in a similar receptionist/hospitality role.
• Strong customer service and interpersonal skills.
• Able to stay calm and friendly during busy periods.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Suggest local attractions and dining options to guests.
• Coordinate with restaurant and other departments to ensure seamless guest experience.
• Maintain a welcoming and professional front-of-house presence.
• Support rota fairness and flexible scheduling when required.

Skills

Guest service

Communication

Hospitality

Teamwork

Job description

Location

Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service and with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House will give you the opportunity to work within a quality hotel in a picturesque location.
SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.
Service charge can be in the region of £250 a month (close to £3,000 per year) over and above base pay, for a full time employee.

Come and
join our team as a Receptionist and let your passion and personality shine

Our culture
is really important to us, and we encourage everyone in our teams to show
thoughtfulness towards each other and our guests.

This role would suit someone with experience working in
a similar role.

Being host to our guests, means you’ll pay a large part
in making sure they make memories to last a lifetime.

Check out some of the key points about the role:

• Hosting our guests from check-in to check-out,
  which could include booking tables, advising on local hot spots, or just having
  a chat.
• You spend a
  lot of your life at work, meaning often your colleagues’ become friends, and we
  encourage that. We want our employees to build close relationships across all
  teams.
• Ensuring
  all our guests have a memorable experience.
• We are one
  team, so we will all muck in from time to time, helping each other across
  departments.

Work/life, or as it should be called
life/work balance is important to us all, so we will always try to be fair with
our rotas. We just ask that you can be
flexible with us, so we can be flexible with you in return.

To say thank you, we have many perks

• Competitive
  pay – We are proud that everyone who joins our group gets a competitive a
  rate of pay, irrespective of age, plus you get service charge and tips on
  top.
• Treat
  yourself once in a while with lots of retail and hospitality perks through
  our Perkbox platform.
• Excellent
  discounts across our family of hotels – you will be entitled to 25% off
  food & beverage in our hotels plus we offer an amazing staff rate of
  £25 B&B per person across the group & your friends and family get
  special rates too.
• We
  understand it’s OK not to be OK, so we offer an externally run
  confidential helpline for any support you require about anything you might
  need as part of our Employee Assistance Programme.
• We
  sustain you physically too, meals when you are on duty are free.
• To be
  the best version of yourself, we encourage our teams to be curious.
  Everyone can learn and develop - our development pathways are unique to us
  and are the best in the business.
• We
  provide lots of opportunity to progress and move up – we have made
  hundreds of internal promotions, including to General Manager level.
• We
  like to say a special thank you for every year you are with us - our
  milestone awards include Champagne, afternoon tea, or dinner for you and
  someone special. When you reach the big milestones, you receive extra
  special gifts on top like longer hotel stays, extra days off and a unique
  gift especially chosen for you.

About our family of hotels

We bring a
family of hotels together under one roof, ready to welcome guests with open
arms, warm hearts and experiences that are simply memorable.

Each of our
hotels are unique, individual, and quirky in personality. Quality is
fundamental to everything we do, and it is the simple things that matter. We
believe everyone should feel included, special and welcome, and that applies to
our team and our guests.

We have
very unique hotels in very special locations, from the award winning Gidleigh
Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode
Manchester set in a 19th century textile factory, two minutes from Piccadilly
train station – to see the whole group, take a look
here www.brownswordhotels.co.uk

If
you're the type of person that likes to learn and share the wisdom, get
in touch