Hotel Receptionist

TN United Kingdom; Canterbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is looking for a passionate Receptionist to join their team at a boutique hotel in Canterbury. This role is perfect for someone who enjoys creating memorable experiences for guests and values teamwork. You will be responsible for hosting guests from check-in to check-out, advising on local hotspots, and contributing to a friendly work environment. The company offers competitive pay, including service charge and tips, along with various perks such as discounts and opportunities for development. If you're eager to learn and share your wisdom, this is the perfect opportunity for you!

Benefits

Competitive pay including service charge and tips

Retail and hospitality perks via Perkbox

25% hotel food & beverage discount

Staff rates and family discounts

Confidential support helpline

Free meals on duty

Opportunities for learning and development

Milestone rewards for long service

Qualifications

• Experience in a similar position is preferred.
• Ability to create memorable experiences for guests.

Responsibilities

• Host guests from check-in to check-out, ensuring a memorable experience.
• Build close relationships with colleagues and contribute to a friendly work environment.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma

Job description

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Location

ABode Canterbury is a stylish, four AA star 72-bedroom boutique hotel on Canterbury High Street, which houses our own restaurant brand, Brasserie ABode.

For commuters, Canterbury East and West train stations are just a few minutes’ walk away.

Service Charge

We pay our team a service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel—every penny received is paid out to the team.

Service charge can be in the region of £115 a month (around £1375 per year) over and above base pay for a full-time employee.

Send us a WhatsApp message with FAMILYFIRST to [phone] to find out more, chat with us, and apply!

Join Our Team as a Receptionist

Let your passion and personality shine.

Our Culture

We value our culture highly and encourage everyone to show thoughtfulness towards each other and our guests.

This role suits someone with experience in a similar position.

As a host to our guests, you'll play a key role in creating memorable experiences.

Key Points About the Role

• Hosting guests from check-in to check-out, including booking tables, advising on local hotspots, or chatting.
• Building close relationships with colleagues and fostering a friendly work environment.
• Ensuring all guests have a memorable experience.
• Contributing to a team effort across departments.

Work/Life Balance

We prioritize fair rotas and flexibility to ensure a healthy work/life balance.

Perks and Benefits

• Competitive pay, including service charge and tips.
• Retail and hospitality perks via Perkbox.
• 25% hotel food & beverage discount, staff rates, and family discounts.
• Confidential support helpline and Employee Assistance Programme.
• Free meals on duty.
• Opportunities for learning, development, and internal promotion.
• Milestone rewards for long service, including gifts and special experiences.

About Our Hotels

We operate a family of unique, high-quality hotels in special locations, welcoming guests with warmth and memorable experiences.

Visit our group at www.brownswordhotels.co.uk.

Get in Touch

If you're eager to learn and share wisdom, contact us by WhatsApp with FAMILYFIRST or apply through the usual channels—whichever works best for you!