Hotel Operations Leader: Drive Guest Experience & Team Success

Premier-Inn; Southend-on-Sea; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Award-winning induction and training

Performance-related bonus scheme

Pension Scheme and Share Save Scheme

Whitbread Privilege Card 25% off in R餐

33 days annual leave

Perks at Work discounts

Job summary

Premier Inn is seeking a Hotel Manager for Southend on Sea (Eastern Esplanade). You will lead a hospitality Dream Team, drive guest satisfaction, ensure safety and compliance, and uphold Premier Inn's brand standards.

You will oversee Front of House, Housekeeping, Back of House and Maintenance, managing daily hotel operations and seeking opportunities to improve service and performance while maintaining safety standards.

Qualifications

• Previous management experience in hospitality or similar environment where you led a team to success
• Strong leadership skills with a passion for customer service
• Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust and win support at all levels
• Commitment to safety and maintaining high standards of service

Responsibilities

• Lead and motivate our team of Front of House, Housekeeping, Back of House and Maintenance to ensure outstanding service and compliance with our brand standards
• Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK’s number one
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities
• Ensure health and safety standards are met throughout the hotel and oversee food service operations to maintain our high-quality standards

Job description

Premier Inn is seeking a Hotel Manager for Southend on Sea (Eastern Esplanade). You will lead a hospitality Dream Team, drive guest satisfaction, ensure safety and compliance, and uphold Premier Inn's brand standards.

You will oversee Front of House, Housekeeping, Back of House and Maintenance, managing daily hotel operations and seeking opportunities to improve service and performance while maintaining safety standards.