Hotel Night Reception and Guest Experience Supervisor

jobs24.co.uk; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Reception Supervisor to join their Front Office team at a prestigious hotel in the heart of Bristol. This role offers an exciting opportunity to lead a dedicated team while ensuring exceptional customer service and a welcoming atmosphere for guests. With a commitment to staff development through award-winning training programs, you will be part of a globally recognized hotel network that values diversity and inclusion. If you have a passion for hospitality and a desire to grow your career, this is the perfect opportunity for you.

Qualifications

• Enthusiasm and ability to adapt are essential for success.
• Experience in hotel reception is crucial for this role.

Responsibilities

• Follow brand standards and promote a welcoming environment.
• Assist in end-of-day procedures and handle guest complaints.

Skills

Customer Service Skills

Reception Experience

Flexibility

Supervisory Skills

Job description

Job Responsibilities

1. Follow Brand Standards in all aspects of the job role
2. Promote a welcoming environment
3. Assist in the end of day procedures
4. Be the person on duty for the hotel when required
5. Ensure all guest complaints and requests are followed up and dealt with professionally and efficiently
6. Upskill and develop all associates

We look for enthusiasm, ability to adapt, well-presented individuals, excellent customer service skills, and flexibility to work all shift patterns. It is essential that you have reception experience within a hotel of similar size. Supervisory skills are desirable but not essential as full training will be provided.

The Delta Hotels by Marriott Bristol City Centre has an opportunity for a night reception supervisor to join our Front Office team.

The four-star award-winning Delta Hotels by Marriott Bristol City Centre is ideally located in the heart of Bristol near Cabot Circus, and is the destination of choice for business travelers and tourists alike.

Marriott's award-winning in-house development program recognizes, nurtures, and promotes talent. Benefit from industry-leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of