Events Floor Manager

The Vale Resort; Pontyclun; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Vale Resort, a premier 4-star hotel in the Welsh countryside, seeks an Events Floor Manager to lead the events team. The ideal candidate will have experience managing weddings and conferences while demonstrating exceptional customer service and leadership abilities. This role offers a dynamic work environment and numerous employee perks including discounts and gym memberships.

Benefits

Retail & leisure discounts

Complimentary gym membership and driving range

Discounted food, drinks and accommodation

Continued service benefits

Discounts extend to family and friends

Qualifications

• Previous experience managing an events team.
• Strong communication skills and ability to build rapport.
• Ability to work flexibly including early mornings, evenings and weekends.

Responsibilities

• Manage the events team ensuring the guest experience exceeds expectations.
• Serve as the primary point of contact for guests during events.
• Monitor event service standards and manage staffing and consumables budget.

Skills

Customer service

Leadership

Team motivation

Communication

Job description

Salary: Competitive

Contract: Permanent

Location: Vale Resort

How to apply: Send your CV to [e-mail]

The Vale Resort, a premier 4-star resort, nestled in the Welsh countryside, offers far more than your luxury hotel! With 143 bedrooms, 2 championship golf courses, Wales’ largest spa, an award-winning restaurant and exceptional sporting facilities – we are quite simply one of the UK’s most desirable hospitality workplaces.

We pride ourselves on creating memorable experiences for our guests while fostering a supportive environment for our employees.

We are looking for an Events Floor Manager who will be able to demonstrate previous experience in a role managing weddings, conferences and special events. The successful candidate will have outstanding customer service skills and the ability to lead a team with upwards of 20 staff.

About The Role

Duties will include:

• Managing the events team ensuring that the guest experience exceeds expectations
• Ensuring that the operational and sales team work together to deliver memorable events
• Ensuring the teams are fully trained in food safety measures and comply with regulations
• Monitor event service standards, addressing issues as required
• Manage and supervise all events operation from set up to break down
• Act as the primary point of contact for guests during events ensuring their expectations are exceeded
• Responsible for managing the staffing and consumables budget for each event
  
  

About You

• You'll have previous experience managing an events team
• Strong communication skills with the ability to build rapport
• Ability to motivate and engage teams
• Committed team player that can drive to achieve high standards
• Ability to work flexibly including early mornings, evenings and weekends
  
  

What’s In It For You

As an employee you can enjoy a range of incredible perks:

• Retail & leisure discounts
• Complimentary gym membership and driving range
• Discounted food, drinks and accommodation
• A number of benefits for continued service
• We also extend our discounts to family and friends so they don’t feel left out
  
  

Not only that but we are proud and committed to invest in our employees, we strive to give you the skills and tools you need to build your career with us. Just walking around the Resort you'll meet a number of people who have grown their careers with us.

The Vale Resort – Part of the Leekes Retail and Leisure Group:

Leekes Retail was established in 1897 as an ironmonger in the Welsh Valleys and the group has grown and diversified over the last 120 years.

It remains a family business run by the fourth generation with the retail division trading from 4 large home department stores, 2 furniture stores and a builders’ merchants, whilst the leisure grouptwo four-star hotels – the Vale Resort and a 17th century grade I listed castle Hensol Castle in addition to a gin distillery and visitor centre.