Hotel Night Cleaner

Merlin Entertainments Group; Alton; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join Merlin Entertainments Group as a Hotel Night Cleaner at Alton Towers Resort. You will ensure cleanliness and guest safety during the night shift, providing excellent customer service and maintaining the resort's high standards. Enjoy a friendly work environment, benefits including a Merlin Magic Pass, and competitive hourly pay.

Benefits

Pension

Life Assurance

Discretionary company bonus

25 days' holiday

Merlin Magic Pass for free admission to attractions

25% discount in retail shops and restaurants

40% discount on LEGO

Qualifications

• Applicants must be over 18.
• Ability to get to the Resort by own means.

Responsibilities

• Clean and tidy hotels ready for the next morning.
• Deal with late arrivals and customer queries efficiently.
• Ensure safety of guests during fire evacuation at night.

Job description

What you'll bring to the team

We are currently recruiting for Hotel Night Cleaner to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!

First impressions count for a lot, and you'll be one of the first people our guests meet,

at Alton Towers Resort, dealing with late arrivals, customer queries in an efficient and professional manner, ensuring we meet and exceed all our guests' expectations, with the highest level of service.

In this role, you could work in any of our amazing accommodations — Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Enchanted Village, which also includes the Treehouses, and Pods. We are responsible for ensuring the Hotels are clean and tidy ready for the next morning. There is also deep cleaning and high-level dusting tasks in guest-facing and back of house areas.

We are also responsible for the safety of our guests in the event of fire evacuation during the night.

Applicants must be over 18 and be able to get to the Resort by their own means as there is no bus service to the resort at nighttime that will cover the shift pattern of a 22:30 start- 07:00 finish.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

Pay Range

Compensation between GBP £12.35/Hr.-GBP £13.00/Hr.