Deputy Head Housekeeper

Hilton; Brighton; On-site; GBP 30,000 - 33,000; Full time

Job summary

Join Hilton as an Assistant Head Housekeeper at the DoubleTree by Hilton Brighton Metropole. You'll oversee housekeeping operations, ensuring an exceptional service experience for guests while managing team performance. Enjoy a rewarding career with competitive salary, benefits, and opportunities for personal development.

Benefits

Free meals when on duty

Discounted hotel nights and food

28 days holiday increasing yearly

Team Member Travel Program

High street discounts

Modern and inclusive Team Member’s areas

Discounted health cover

Temporary accommodation assistance if relocating

Qualifications

• Housekeeping experience in managerial or supervisory position required.
• High level of IT proficiency and excellent grooming standards expected.
• Ability to work under pressure and commit to customer service.

Responsibilities

• Assist with overseeing housekeeping operations and standards.
• Support department targets and manage team performance.
• Deputise in absence of Executive Housekeeper.

Skills

Leadership

Interpersonal skills

Communication

Commercial awareness

Customer service

Tools

Property Management Systems

Job description

Let us sweep you off your feet!

Annual salaryranging from £30,000 to £33,000 DOE

A WORLD OF REWARDS

• Smart uniform providedand laundered
• Freeand healthymealswhen on duty
• Grow your Career !your next position could be as a Head Housekeeper.
• Personal Developmentprogrammes designed to support you at every step of your career
• A chance to make a differencethrough our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Car Parking
• Up to 4 weeks temporary accommodationif relocatingat a discounted rate
• Modern and inclusiveTeam Member’s areas

We are now recruiting for an AssistantHead Housekeeperat the stunning DoubleTree by Hilton Brighton Metropole. The hotel was refurbished last year and is host to both corporate and leisure clientele. It is well positioned, right on Brighton's seafront, and just a 15 minute walk from Brighton Train Station.

What will I be doing?

As an AssistantHeadHousekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An AssistantHeadHousekeeper will also be required to assist theHeadHousekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to thehighest standards:

• Assist with overseeing Housekeeping operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support Executive Housekeeper
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the Front Office team
• Deputise in absence of Executive Housekeeper
• Assist other departments wherever necessary

What are we looking for?

An AssistantHeadHousekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• High level of IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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