Hotel Manager

atlashotels; Swansea; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Staff discounts on hotel rooms

Global employee discount at 6,600+ IHG

Annual bonus after 2 years service

Friends & Family discount up to 45%

Monthly rewards program

HSF Health Plan

Perkbox deals

Online GP and counselling access

The People's Pension

Employee referral £250

Employee of the Quarter awards

4-week rotating rota

Free/discounted food on shift

Performance bonus up to 20%

Job summary

Atlas Hotels is seeking a Hotel Manager for the Holiday Inn Express Swansea. You will lead a hotel team, drive guest satisfaction, and manage operations to ensure profitability and safety.

You will be accountable for staffing, training, and engaging employees while upholding Atlas standards across a 24-hour operation. A strong focus on guest experience and cost control is essential.

Qualifications

• Experience leading a team in a fast-paced customer-facing service environment.
• Experience managing costs within your control for your property, in line with objectives and KPIs.
• Experience working in environments with clear frameworks and SOPs.
• Experience leading an operational team with varied skills and specialisms.
• Experience coaching team members to reach their potential and handling tough conversations.

Responsibilities

• Lead and develop the hotel team to achieve targets and guest satisfaction.
• Model Atlas values and communicate priorities to the team.
• Foster a learning culture with emphasis on growth and retention of talent.
• Recruit and onboard new team members with Atlas Hero induction.
• Reward great performance and maintain a culture of recognition.

Skills

Leadership

Communication

Customer service

People management

Emotional intelligence

Organization

Job description

Hours: 40 hours across 5 days per week

Salary: up to £42,250 per annum

Atlas Hotels is hiring a Hotel Manager right now at the Holiday Inn Express Swansea

Have you got previous experience of leading a team in a Hotel Operations environment? Great! - Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.

In return you will receive great benefits including:

• Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
• Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
• A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
• Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
  
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto-enrolment pension scheme through The People's Pension
• Employee referral programme paying out £250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
• Free/discounted food when on shift
• Performance-related bonus of up to 20%

So what does a Hotel Manager do?

Your Team:

• Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
• Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
• Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
• Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
• Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
• Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
• Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
• Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times

Your Guests and Your Hotel:

• Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
• Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
• An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Divisional Manager and Central Support)
• Responsible for ensuring the hotel passes all evaluations an audits with flying colours
• As a 24-hour operation, 20% of your time will be spent outside of Monday–Friday, 7am–6pm, giving you the chance to be visible across all shifts, support your team, and truly shape the guest experience

What Experience do I need?

• Experience leading a team to success in a fast paced customer facing service environment
• Experience managing costs within your control for your property, in line with personal objectives and KPI's
• Experience of working in an environment with clear frameworks and standard operating procedures
• Leading an operational team with various skills and specialisms
• Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required

What Skills do I need?

• Hotel Managers must work 20% (8 hours) outside Monday–Friday, 7am–6pm, averaged over four weeks
• Leadership skills
• Engaging style, able to motivate others towards a shared goal
• Employee engagement skills; understanding of motivational and engagement practises
• Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
• Communicative, able to communicate effectively at all levels
• Organised and systematic
• Excellent customer service skills
• Drive Continuous Improvement in self and others

Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.

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