Hotel Manager

Hand Picked Hotels; Stratford-upon-Avon; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Service charge

Hotel bonus scheme

25 days holiday

Pension

Résumé du poste

Hand Picked Hotels is recruiting a Hotel Manager for Ettington Park Hotel, near Stratford-upon-Avon. You will lead operations, guest service, and profitability, ensuring service excellence and a bespoke, high-end guest experience.

Reporting to the Cluster General Manager, you will manage the hotel team, drive revenue, and implement initiatives while maintaining the brand’s standards of quality and consistency. This is a hands-on leadership role in a prestigious property.

Qualifications

• Experience in country house or luxury hotel operations.
• Strong commercial acumen with ability to drive sales and profitability.
• Proven track record in people management and development.
• Hands-on leader capable of guiding from the front.
• Up-to-date knowledge of health and safety and compliance.

Responsabilités

• Exceed guest expectations and drive financial performance.
• Lead hotel team to strengthen Hand Picked Hotels’ market reputation.
• Own the hotel P&L and develop new revenue streams.
• Inspire, coach and develop colleagues to reach potential.
• Represent the hotel to central and divisional teams and implement central initiatives.

Connaissances

Leadership

People management

Commercial acumen

Sales & revenue growth

Operations management

Quality service

Food & beverage

Outils

Opera

Excel

Office 365

Procure Wizard

Description du poste

Location

Ettington, Stratford-Upon-Avon, CV37 8BU S

Salary

Highly Competitive Salary + service charge + excellent colleague benefits

Job Type

Full-time | Permanent | 5 days out of 7

Come and join our Team...

Tucked within a secluded Shakespearian landscape, Ettington Park Hotel & Spa offers a truly extraordinary place to grow your hospitality career. This Neo-Gothic masterpiece, set within 40 acres of parkland and woodland near Stratford-upon-Avon, blends dramatic architecture with discreet luxury - creating a workplace that is as inspiring as it is unique. As part of our team, you’ll help bring the hotel’s rich heritage and quiet elegance to life for every guest. From welcoming visitors who come to explore our manicured gardens and historic ivy-clad ruins, to supporting the fine dining experience where candlelight, our personalised service, with an emphasis on service excellence & consistency, and menus celebrating the best of British provenance take centre stage, your role will help shape moments our guests never forget. If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Ettington Park Hotel & Spa offers an inspiring place to grow your career.

Hotel Manager- Ettington Park Hotel

Location

Ettington, Stratford-Upon-Avon, CV37 8BU S

Salary

Highly Competitive Salary + service charge + excellent colleague benefits

Job Type

Full-time | Permanent | 5 days out of 7

Come and join our Team...

Tucked within a secluded Shakespearian landscape, Ettington Park Hotel & Spa offers a truly extraordinary place to grow your hospitality career. This Neo-Gothic masterpiece, set within 40 acres of parkland and woodland near Stratford-upon-Avon, blends dramatic architecture with discreet luxury - creating a workplace that is as inspiring as it is unique. As part of our team, you’ll help bring the hotel’s rich heritage and quiet elegance to life for every guest. From welcoming visitors who come to explore our manicured gardens and historic ivy-clad ruins, to supporting the fine dining experience where candlelight, our personalised service, with an emphasis on service excellence & consistency, and menus celebrating the best of British provenance take centre stage, your role will help shape moments our guests never forget. If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Ettington Park Hotel & Spa offers an inspiring place to grow your career.

We are currently recruiting for a Hotel Manager to Ettington Park Hotel, this is an exciting new role, reporting to an experienced Cluster General Manager who will offer support, mentoring and guidance you will have the opportunity to develop your career within Hand Picked Hotels towards a GM in the future.

What will the role involve?

• As Hotel Manager you will be fully accountable for exceeding guest expectations, delivering and exceeding the financial goals and objectives alongside team management.
• The Hotel Manager is responsible for leading the hotel team to continually strengthen Hand Picked Hotels reputation in the market for hospitality, with service, excellence and consistency always being front and centre.
• As the owner of the Hotel’s P&L, you will be an experienced innovator who enjoys leading from the front with passion, heart and soul inspiring, motivating, coaching and developing your colleagues so they reach their maximum potential.
• You will be responsible for inspiring, motivating, developing your team to continually surpass our guest expectations whist identifying and delivering new revenue streams and opportunities.
• Be the face of Hand Picked Hotels in the local area and foster a positive, healthy work environment,
• Leading by example you will promote Hand Picked Hotels vision, purpose and values and drive the overall philosophy of service, excellence and consistency.
• Be responsible for driving implementation of central initiatives and representing the needs of hotel to the central and divisional teams.

Are you Hand Picked?

• To be considered for this role of Hotel Manager you must have current hotel or operations management experience within a country house or luxury hotel environment with a strong food and beverage background and all round hotel operations.
• You must be able to demonstrate a solid commercial acumen, with the ability to drive sales, seek new revenue streams and partnerships that will increase profitability.
• You will have previous experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high end guest experience.
• A proven track record in people management, coaching and development and be an experienced innovator who will inspire others with your passion and flair, creating a winning team mentality.
• Due to the size of the hotel, this requires a hands-on Hotel Manager who will lead from the front.
• You will have up to date knowledge of statutory obligations, including health and safety, and compliance.
• Proficient in hotel software, opera, excel and office 36, procure wizard or similar.

What’s in it for you?

• A highly competitive salary plus a share of service charge and excellent colleague benefits and hotel bonus scheme.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day. Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.