Multiskilled Guest Service Leader

Holiday Inn; Runcorn; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Discounts at major retailers, dining &

Wellbeing, 24/7 support & gym access

Job summary

Kew Green Hotels in the UK is seeking a Guest Service Manager to lead a multiskilled team across Front Office, F&B and Meetings & Events. You will receive training to lead confidently across all guest-facing areas and pursue an Operations or Hotel Manager career path.

You'll mentor a senior guest service team, drive service excellence, handle feedback, ensure safety and standards, monitor KPIs, and collaborate with other departments to deliver seamless experiences.

Qualifications

• Experience in a senior guest service role across Front Office, F&B or Meetings & Events.
• Strong leadership and communication skills with the ability to motivate teams.
• Ability to drive service excellence and monitor guest interactions.
• Willingness to grow towards broader hotel operations responsibilities.

Responsibilities

• Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events.
• Drive service excellence across every guest interaction, from check in to dining.
• Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
• Ensure compliance with safety, security, and operational standards across the hotel.
• Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
• Take accountability for a guest service function and KPIs, as set out by the Hotel Manager.
• Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

Skills

Senior guest service experience

Leadership

Communication skills

Growth mindset across operations

Job description

Kew Green Hotels in the UK is seeking a Guest Service Manager to lead a multiskilled team across Front Office, F&B and Meetings & Events. You will receive training to lead confidently across all guest-facing areas and pursue an Operations or Hotel Manager career path.

You'll mentor a senior guest service team, drive service excellence, handle feedback, ensure safety and standards, monitor KPIs, and collaborate with other departments to deliver seamless experiences.