Hotel Guest Service Manager

Accor Hotels; Leeds; On-site; GBP 26,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Guest Service Manager at ibis Styles Haydock, where your passion for creating memorable guest experiences will shine. In this full-time role, you will lead a dedicated team, ensuring top-notch service and operational excellence. With a competitive salary and fantastic benefits, including an extra day off on your birthday and hotel discounts, this is your chance to grow in a vibrant environment. If you're ready to inspire your team and make unforgettable memories for guests, don't miss out on this exciting opportunity!

Benefits

Extra day off on birthday

Workplace pension

Sick pay

Cycle-to-work scheme

Hotel discounts

Complimentary meals during shifts

Qualifications

• Proven customer service skills in a hotel environment.
• Strong leadership abilities to inspire and manage a team.

Responsibilities

• Lead the Reception team and support the GM with admin tasks.
• Ensure exceptional guest experiences and manage front office operations.

Skills

Customer Service

Leadership

Front Office Operations

Team Player

Health and Safety Knowledge

Education

Experience in Hotel Industry

Tools

Property Management System (PMS)

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We're on the lookout for a Guest Service Manager to join our team at ibis Styles Haydock hotel. If you love creating memorable guest experiences, then this full-time opportunity is perfect for you, working 40 hours per week for a competitive salary of £25,995 per annum, plus some great benefits. Imagine an extra day off on your birthday, a workplace pension, sick pay, and a cycle-to-work scheme. Not to mention fantastic hotel discounts, complimentary meals during your shift, and much more.

Do you have a knack for customer service, especially in the hotel industry? Have you ever dreamed of working in an Accor-branded property? Well, dream no more because this could be your chance to shine! We're searching for someone who knows their way around front office operations and a PMS as you'll lead the Reception team, support your GM with admin tasks, drive sales and loyalty, and meet brand standards. You'll need to be great with guests and a superb team player who can act as Duty Manager and help with training and health and safety.

Our dream candidate is not just great with guests but also a natural leader who can inspire their team to greatness. From managing reception to running the bar, restaurant, and conference facilities, you'll be the go-to person for ensuring our guests have an amazing time at ibis Styles Haydock. And let's not forget, you'll also get to play the role of Duty Manager during your shifts!

With cosy rooms, a busy food and beverage scene, and meeting spaces, ibis Styles Haydock could be the next great step in your career. Are you ready to become part of our awesome team? Why wait? Apply now and let's make some unforgettable memories together!

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.