Night Guest Service Manager

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Night Guest Service Manager to lead overnight operations at their newly refurbished hotel. This role is pivotal in ensuring guests receive exceptional service, even during late hours. You will supervise the night team, manage guest inquiries, and uphold the hotel's standards of excellence. If you thrive in a dynamic environment and have a passion for hospitality, this is your chance to make a significant impact in a vibrant team. Join us in creating unforgettable guest experiences and be part of an exciting transformation journey.

Benefits

Discounted hotel room rates

Additional day off for your birthday

Enhanced parental leave

Course sponsorship

Refer a friend scheme

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Social and wellness events

Qualifications

• 1-2 years in a supervisory or management role in hospitality.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead and inspire the night team to deliver exceptional service.
• Oversee financial accuracy and manage guest requests effectively.

Skills

Leadership Skills

Communication Skills

Problem Solving

Organizational Skills

Interpersonal Skills

Education

Experience in Hospitality Management

Knowledge of Hotel Management Software

Tools

Hotel Management Software

Job description

Social network you want to login/join with:

At RBH we believe our people are
our biggest assets and understand the value in putting them first. Our approach
to diversity in the workplace, health & wellbeing, sustainability and
individuality sets us apart from our competitors and is one of the reasons we
are rated Top 30 Best Places to Work in Hospitality! We are passionate
about the industry and always on the lookout for new talent to join us on our
journey...

OUR HOTEL

We’re thrilled to be undergoing
an exciting transformation at The Met Hotel in 2025, with a full renovation set
to elevate our guest experience. As part of this journey, we’re looking for a
passionate Night Guest Service Manager to lead our overnight operations
and help deliver exceptional service to our guests.

This is a unique opportunity to
join a dynamic team, oversee a key part of our guest experience, and be at the
forefront of shaping the future of our newly refurbished hotel. If you’re a
proactive leader with a passion for hospitality and are ready to make an
impact, we want to hear from you!

As our Night Guest Service
Manager, you’ll be at the helm of operations during the overnight hours,
ensuring that our hotel continues to deliver the same high-energy,
customer-focused service our guests expect, even while they’re winding down.
You’ll oversee the night team, manage guest requests, and ensure everything
runs seamlessly. With your leadership, our guests will feel secure, cared for,
and supported at every moment of their stay, no matter the hour.

Reporting to our Front Office
Manager, you can expect your working day to include:

• Lead and inspire the Night Team : Take charge of supervising, mentoring and motivating the
  night shift team to deliver a vibrant and personalised service, ensuring that
  every guest interaction meets the highest standards of service.
• Elevate the Guest Experience: You’ll be the go-to person for any guest requests,
  inquiries, or concerns during the night, making sure each guest feels valued,
  and their needs are met quickly and professionally, leaving them with an
  exceptional impression of the hotel
• Oversee Financial and Operational Accuracy : Lead the night audit process
  with precision, ensuring the accurate and timely completion of financial
  transactions, reporting and compliance within the hotel.
• Safeguard Hotel Operations : Take responsibility for the security and safety of the
  hotel, utilising systems and procedures to monitor and respond to any
  incidents, maintaining a secure environment for all guests.
• Be the problem solver : When challenges arise, you’ll handle them with confidence and
  creativity, ensuring guest satisfaction and operational efficiency. You’ll know
  when to think on your feet and will lead your team through any issues with
  calmness and clarity.
• Bridge the Day & Night Experience : Collaborate closely with the Front Office Manager and
  Guest Service Managers to ensure smooth communication and a seamless transition
  of responsibilities, ensure continuity in service and operations.
• Uphold Hotel Culture & Standards : Promote and enforce all hotel policies and procedures,
  ensuring that every guest experience reflects the values of the hotel whilst
  maintaining operational excellence.
• Empower Your Team : Lead by example and provide guidance to the night team, encouraging them
  to embrace the hotel’s culture, develop their skills, and contribute to a positive
  and engaged work environment.

WHAT WE NEED FROM YOU

We hire mostly on
personality & potential but here are a few of our requirements...

To succeed in the
role of Night Guest Service Manager, you will need the following qualities and skills:

• Previous experience
  in a hotel or lifestyle environment, with at least 1-2 years in a supervisory
  or management role.
• Strong leadership,
  communication, and interpersonal skills.
• A passion for
  delivering unforgettable guest experiences and creating a welcoming atmosphere.
• Ability to think
  quickly and creatively when solving problems.
• Comfortable working
  in a dynamic and fast-paced environment.
• Knowledge of hotel
  management software and understanding of accounting principles.
• A proactive and
  solutions-focused mindset, with excellent organisational skills.
• Availability to work
  overnight shifts, including weekends and holidays.
• A hands-on approach
  and a desire to contribute to the team’s success.

WHAT WE OFFER

You will have access to a benefits
package we believe truly works for our people

• Discounted
  hotel room rates for you and your friends & family
• An
  additional days leave for your birthday
• Enhanced
  Maternity, adoption & shared parental leave
• Course
  Sponsorship
• Refer
  a Friend scheme (earn £250 for each referral up to 5 referrals)
• Wagestream
  - choose how and when you get paid
• Life
  Insurance
• Employee
  Assistance Programme
• Social
  and wellness events and activities all year round
• Free
  meals on duty saving you over £1000 per year

And much much more!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an
equal opportunity employer. We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. If at any point throughout our
process you require reasonable adjustments, please contact [emailprotected]