Hotel Guest Experience Host

Village Hotels - Blackpool - Reception / Nights; Lancashire; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health & Wellness Membership

Discount on overnight stays

Friends & Family discounted stays

Food & Drink discount

Starbucks discount

Training & development programs

Well-being benefits

Employee Assistance Programme

Job summary

Village Hotel Club is seeking a warm, knowledgeable Reception / Nights team member to greet guests and ensure a memorable stay. You will know the hotel and local area, make recommendations and solve problems before they arise, delivering the friendly Village welcome.

We offer great benefits, including health and wellness membership, discounts on stays, training via Rising Stars and Talent Academy, flexible working hours and a supportive team environment.

Qualifications

• Personality and a great memory to add a personal touch for returning guests.
• Proactive problem solver with a passion for guest experience.
• Strong communication and team collaboration across departments.

Responsibilities

• Greet guests with a warm, vibrant Village welcome at reception.
• Know hotel details and local area to make recommendations and resolve issues.
• Provide high-quality guest service during shifts, including nights.

Skills

Customer service mindset

Communication skills

Team player

Problem solving

Memory/recollection

Job description

Village Hotel Club is seeking a warm, knowledgeable Reception / Nights team member to greet guests and ensure a memorable stay. You will know the hotel and local area, make recommendations and solve problems before they arise, delivering the friendly Village welcome.

We offer great benefits, including health and wellness membership, discounts on stays, training via Rising Stars and Talent Academy, flexible working hours and a supportive team environment.