Guest Experience Team Lead

Village Hotels; Portsmouth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Gym Membership: 2 x complimentary gym

Hotel Stays: Rooms from £20 across 35

Food & Drink: 50% off for you and up 5

Friends & Family: 25% off F&B

Retail & Lifestyle: Village app offers

Support: 24/7 Mental Health support

Job summary

Village Hotels seeks an energetic Front of House leader to manage the lobby and lead the Host Team. You’ll blend the speed of technology with genuine personal service to create a warm welcome and memorable check-in experience.

You’ll read guest needs, resolve issues on the spot, and drive key targets while coaching a busy team. If you thrive in a fast-paced environment and care about guest satisfaction, apply now.

Responsibilities

• The Frontline Experience: driving a warm, vibrant welcome and reading guest needs.
• The Problem Solving: resolve complaints politely on the spot with empathy.
• The Commercial Reality: drive upselling, manage wage costs, hit ADR targets.
• The Team Leadership: recruit, coach daily, and build a supportive culture.

Job description

Village Hotels seeks an energetic Front of House leader to manage the lobby and lead the Host Team. You’ll blend the speed of technology with genuine personal service to create a warm welcome and memorable check-in experience.

You’ll read guest needs, resolve issues on the spot, and drive key targets while coaching a busy team. If you thrive in a fast-paced environment and care about guest satisfaction, apply now.