Hotel General Manager

The Signet Group; Newbury; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Private Healthcare and Pension

General Manager bonus scheme

28 days’ holiday

Job summary

The Signet Group is seeking a General Manager for The Retreat at Elcot Park, a Berkshire hotel resort. You will lead a team, shape daily operations, and drive guest satisfaction with a calm, strategic approach.

This role reports into the Operations Director and offers a pathway to broader Signet responsibilities. We value a seasoned, thoughtful leader who guides with presence, balance, and a focus on delivering an effortless guest experience.

Qualifications

• Five+ years in a senior operational role within a quality hotel or inn with rooms.
• Calm under pressure, organized and consistent.
• Strong numerical sense without compromising people.
• Attention to small details and how they influence overall experience.
• Natural leadership style that feels effortless.

Responsibilities

• Lead and support Heads of Department to set the tone and keep teams aligned.
• Own the hotel’s commercial performance with a thoughtful growth approach.
• Ensure guest experience is warm, polished, and naturally integrated into service.
• Build a team culture that people want to be part of and stay within.
• Balance the big picture with fine details to ensure consistency.
• Collaborate closely with the Managing Partner and Central Support Team.

Skills

Leadership

Hotel operations

People management

Commercial acumen

Guest experience

Job description

General Manager — The Retreat at Elcot Park

Some places are easy to fall in love with.
The Retreat at Elcot Park is one of them.

Set within beautiful Berkshire countryside, The Retreat is a place where things feel considered without ever feeling overthought — a hotel with a relaxed rhythm, understated style, and a genuine sense of welcome. It’s somewhere guests come to switch off, settle in, and stay a little longer than planned.

Due to an internal promotion, we’re now looking for a General Manager to lead it — someone who enjoys the natural pace of a busy hotel resort operation, who notices the detail, and who knows how to create something that feels both effortless and exactly as it should. This role will report into the Operations Director (who used to be The Retreat's General Manager)- so there is great continuity in place!

The Role (or, what your days might look like)

No two days are quite the same — and that’s very much part of the appeal.

You might begin the morning walking the hotel, taking it all in with fresh eyes. By midday, you’re working with your team to shape ideas and plans that move things forward. And by evening, you’re with guests — listening, on the floor, and ensuring everything feels just right.

• Lead and support a team of Heads of Department — setting the tone, offering clarity, and keeping everyone moving together
• Take ownership of the hotel’s commercial performance, with a steady, thoughtful approach to growth
• Ensure the guest experience feels natural — warm, polished, and never overdone
• Build a team culture people want to be part of — and choose to stay in
• Balance the bigger picture with the smallest details — because both matter equally
• Work closely with our Managing Partner and Central Support Team

About You

You’re experienced, certainly — but more importantly, you’re considered in how you lead.

• You’ve spent at least five years in a senior operational role within a quality hotel or inn with rooms. This could be your first GM role, or you may have led a smaller hotel before.
• You’re calm when it’s busy, organised when it’s complex, and consistent throughout
• You understand the numbers — but never at the expense of people
• You notice the small details (and know they’re rarely small)
• You lead in a way that feels natural, never forced
• You take pride in creating something that feels… just right

What We Offer

We think carefully about the experience of working with us, too.

• Competitive salary (discussed on application), Private Healthcare and Pension
  
• General Manager bonus scheme
• 28 days’ holiday (including Bank Holidays), plus your birthday off
• Ongoing training and clear opportunities to grow — including involvement in our new Learning & Comms platform, powered by All Gravy
• The opportunity to move across the wider Signet Collection
• Discounted stays and dining for you, your family and friends
• Stream — access up to 40% of your pay before pay day, and save directly from your salary
• A comprehensive Wellbeing Hub, powered by Hospitality Action — including 24/7 support, fitness, nutrition and counselling
• Referral bonuses of up to £1,000
• Long Service Awards — from memorable dinners to theatre experiences and stays across the collection
• Complimentary meals on shift
• Supplier trips, workshops and industry experiences

A Few Final Words

We don’t do overly formal or overly fussy — but we care deeply about how things feel.

At The Signet Collection, hospitality is warm, confident, and quietly detailed. We’re looking for someone who brings that same balance — someone who knows when to step in, when to step back, and how to bring it all together.

Join Us

If this feels like the sort of place — and role — where you could do your best work, we’d love to hear from you.

Come and lead The Retreat at Elcot Park.
It’s a very lovely place to be.