Hotel General Manager

The Coaching Inn Group; Dorchester; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Bonus opportunities

Private healthcare & life insurance

33 days holiday

Annual wellbeing grant

Staff discounts on food

Job summary

The George Hotel, part of The Coaching Inn Group, is seeking an experienced General Manager to lead all day-to-day operations, drive guest experience and commercial performance across accommodation, dining and services. You’ll inspire a passionate team, uphold our Hospitality from the Heart ethos and ensure consistently high standards.

With a hands-on leadership style, you’ll manage budgets, KPIs and guest satisfaction, building strong relationships with guests, suppliers and the local community

Qualifications

• Must have experience in a senior management or General Manager role within hotel/hospitality.
• Strong leadership with hands-on approach and visible presence across hotel operations.
• Commercial focus with budgeting, KPI and revenue management experience.
• Commitment to delivering exceptional guest experiences and team development.

Responsibilities

• Lead, inspire and develop a hotel team and culture.
• Own the hotel’s financial and commercial performance.
• Deliver high standards across accommodation, food & beverage and guest services.
• Maintain Hospitality from the Heart ethos in daily operations.
• Build relationships with guests, suppliers and local community.
• Collaborate with group team to share best practices.

Skills

Leadership

Commercial acumen

Guest focus

People development

Job description

General Manager

The George Hotel, Dorchester-on-Thames, Oxfordshire

Salary: £42,000 - £45,000 depending on experience + Generous Bonus Scheme | Full-Time

The Opportunity

As General Manager, you’ll take overall responsibility for the successful operation of The George, leading the team, driving commercial performance and ensuring every guest receives an exceptional experience.

This is a hands‑on leadership role for someone who understands that great hospitality starts with great people. You’ll be visible, energetic and passionate about creating an environment where your team can thrive and guests feel genuinely welcomed.

You’ll have responsibility for the hotel’s day‑to‑day operation across accommodation, food and beverage, guest experience, people development, financial performance and compliance, working closely with the wider Coaching Inn Group team.

What We’re Looking For

We’re looking for an experienced hotel or hospitality leader who can combine commercial acumen with genuine warmth and personality.

You Will

• Lead, inspire and develop a passionate hotel team, creating a positive and supportive working culture.
• Take ownership of the hotel’s financial and commercial performance, identifying opportunities to grow revenue and profitability.
• Deliver consistently high standards across accommodation, food, beverage and guest service.
• Ensure every guest experiences the Group’s “Hospitality from the Heart” ethos.
• Build strong relationships with guests, suppliers, local businesses and the surrounding community.
• Develop and coach your team, supporting their career progression and personal development.
• Maintain excellent operational, health & safety and compliance standards.
• Work collaboratively with the wider Coaching Inn Group to share best practice and maximise opportunities.
• Bring energy, creativity and fresh ideas while respecting the unique heritage and character of The George.

About You

You’ll be an accomplished hospitality professional with proven experience in a senior management or General Manager role, ideally within a hotel, coaching inn or premium hospitality environment.

A natural leader – someone who inspires people and leads from the front.

Commercially minded – confident managing budgets, KPIs, revenue and profitability.

Guest focused – passionate about delivering memorable experiences and exceptional service.

People orientated – committed to developing your team and creating a culture where people genuinely enjoy coming to work.

Hands‑on and energetic – comfortable being visible across the hotel and getting involved wherever needed.

Authentic – someone who understands that great hospitality is about genuine connections, not simply processes.

Most importantly, you’ll have the personality, ambition and passion to make The George an outstanding place to stay, dine, work and visit.

Why The Coaching Inn Group?

Founded in 1996 by Kevin Charity, the Coaching Inn Group began as a family‑run business with an ambition to breathe new life into Britain’s historic inns and hotels.

Today, the Group operates 43 unique properties across the UK, each celebrating its own heritage while providing the modern comforts today’s guests expect.

At the heart of everything we do is our ethos: “Hospitality from the Heart.” Our teams are treated as family, our communities as partners and our guests as old friends.

Our achievements include being recognised as UK’s Best Accommodation Operator at the 2025 Publican Awards, alongside Which? recognition and our position among the UK’s Top Employers.

Our Benefits

• Work‑life balance – a genuine commitment to flexibility and working together as a team.
• Tronc scheme – 100% of gratuities distributed to our teams every week through TipJar.
• Bonus opportunities – generous monthly, quarterly and annual bonus schemes.
• 33 days’ holiday.
• Private healthcare and life insurance.
• Annual health and wellbeing grant.
• Up to 50% discount on food across our hotels.
• 50% discount on accommodation.
• Annual £1 stay offer.
• Award‑winning career development programmes.
• Employee Assistance Programme and wellbeing support.

A storied hotel where history meets distinctive hospitality

The George Hotel is a truly special place. Dating back to 1495, this beautiful historic coaching inn sits opposite the magnificent Dorchester Abbey in the picturesque Oxfordshire village of Dorchester-on-Thames.

With its gabled timber façade, oak beams, roaring fires and characterful galleried courtyard, The George beautifully combines centuries of history with elegant accommodation, seasonal modern British dining and warm, heartfelt hospitality.

Now, we’re looking for an exceptional General Manager to lead this unique hotel and take its next chapter to even greater heights.

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