Hotel General Manager

George Hotel; Dorchester; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Work-life balance

Bonus opportunities

33 days’ holiday

Private healthcare and life insurance

Annual health and wellbeing grant

Discount on food across our hotels

Discount on accommodation

Annual £1 stay offer

Career development programmes

Employee Assistance Programme

Job summary

The George Hotel in Dorchester-on-Thames, Oxfordshire, seeks an experienced General Manager to lead day-to-day operations across accommodation, F&B and guest services, drive commercial performance and uphold the group’s Hospitality from the Heart ethos.

You will build a high‑performing team, manage budgets and KPIs, maintain safety standards and deliver memorable guest experiences, reporting into the Coaching Inn Group and shaping the hotel's next chapter.

Qualifications

• Accomplished hotel/hospitality leader in a senior management role.
• Commercial acumen with budgets, KPIs, revenue and profitability.
• Guest-focused with a drive for memorable service.
• People-oriented with ability to develop teams and culture.

Responsibilities

• Lead, inspire and develop a passionate hotel team and positive culture.
• Own hotel financials and commercial performance to grow revenue.
• Deliver consistently high standards across accommodation, F&B and guest service.
• Ensure hospitality ethos and guest experience reflect the brand.
• Build relationships with guests, suppliers and local community.
• Coach your team and support career progression.
• Maintain excellent health, safety and compliance standards.
• Collaborate with Coaching Inn Group to share best practice.
• Bring energy, creativity and fresh ideas while honouring The George’s heritage.

Skills

Hospitality leadership

Budget management

Revenue growth

Guest experience

Staff development

Job description

General Manager

The George Hotel, Dorchester-on-Thames, Oxfordshire

Salary: £42,000 - £45,000 depending on experience + Generous Bonus Scheme | Full-Time

The Opportunity

As General Manager, you’ll take overall responsibility for the successful operation of The George, leading the team, driving commercial performance and ensuring every guest receives an exceptional experience.

This is a hands‑on leadership role for someone who understands that great hospitality starts with great people. You’ll be visible, energetic and passionate about creating an environment where your team can thrive and guests feel genuinely welcomed.

You’ll have responsibility for the hotel’s day‑to‑day operation acrossaccommodation, food and beverage, guest experience, people development, financial performance and compliance, working closely with the wider Coaching Inn Group team.

What we’re looking for

We’re looking for an experienced hotel or hospitality leader who can combine commercial acumen with genuine warmth and personality.

You will:

• Lead, inspire and develop a passionate hotel team, creating a positive and supportive working culture.
• Take ownership of the hotel’s financial and commercial performance, identifying opportunities to grow revenue and profitability.
• Deliver consistently high standards across accommodation, food, beverage and guest service.
• Ensure every guest experiences the Group’s“Hospitality from the Heart”ethos.
• Build strong relationships with guests, suppliers, local businesses and the surrounding community.
• Develop and coach your team, supporting their career progression and personal development.
• Maintain excellent operational, health & safety and compliance standards.
• Work collaboratively with the wider Coaching Inn Group to share best practice and maximise opportunities.
• Bring energy, creativity and fresh ideas while respecting the unique heritage and character of The George.

About you

You’ll be an accomplished hospitality professional with proven experience in a senior management or General Manager role, ideally within a hotel, coaching inn or premium hospitality environment.

A natural leader– someone who inspires people and leads from the front.

Commercially minded– confident managing budgets, KPIs, revenue and profitability.

Guest focused– passionate about delivering memorable experiences and exceptional service.

People orientated– committed to developing your team and creating a culture where people genuinely enjoy coming to work.

Hands‑on and energetic– comfortable being visible across the hotel and getting involved wherever needed.

Authentic– someone who understands that great hospitality is about genuine connections, not simply processes.

Most importantly, you’ll have the personality, ambition and passion to make The George an outstanding place to stay, dine, work and visit.

Why The Coaching Inn Group?

Founded in 1996 by Kevin Charity, theCoaching Inn Groupbegan as a family-run business with an ambition to breathe new life into Britain’s historic inns and hotels.

Today, the Group operates43 unique properties across the UK, each celebrating its own heritage while providing the modern comforts today’s guests expect.

At the heart of everything we do is our ethos:“Hospitality from the Heart.”Our teams are treated as family, our communities as partners and our guests as old friends.

Our achievements include being recognised asUK’s Best Accommodation Operator at the 2025 Publican Awards, alongside Which? recognition and our position among the UK’s Top Employers.

Our benefits

We believe that looking after our people is just as important as looking after our guests. As part of the Coaching Inn Group, you’ll enjoy:

• Work-life balance– a genuine commitment to flexibility and working together as a team.
• Tronc scheme– 100% of gratuities distributed to our teams every week through TipJar.
• Bonus opportunities– generous monthly, quarterly and annual bonus schemes.
• 33 days’ holiday.
• Private healthcare and life insurance.
• Annual health and wellbeing grant.
• Up to 50% discount on foodacross our hotels.
• 50% discount on accommodation.
• Annual £1 stay offer.
• Award-winning career development programmes.
• Employee Assistance Programme and wellbeing support.

A storied hotel where history meets distinctive hospitality

The George Hotel is a truly special place. Dating back to1495, this beautiful historic coaching inn sits opposite the magnificent Dorchester Abbey in the picturesque Oxfordshire village of Dorchester-on-Thames.

With its gabled timber façade, oak beams, roaring fires and characterful galleried courtyard, The George beautifully combines centuries of history with elegant accommodation, seasonal modern British dining and warm, heartfelt hospitality.

Now, we’re looking for an exceptionalGeneral Managerto lead this unique hotel and take its next chapter to even greater heights.

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